What is monday.com?

A tool that works for you, Not the other way around. monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier.

Company Details

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Awards & Recognition

monday.com won the following awards in the Customer Relationship Management - Small Business category

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monday.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on monday.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love monday.com?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Collaboration

85

Lead Management

84

Activity and Workflow Management

84

Analytics and Reporting

82

Account and Contact Management

82

Customer Service Management

79

Sales Management

79

Quote Contract and Proposal

78

Marketing Management

78

Telephony and Call Center Management

76

Mobile

73

Vendor Capability Ratings

Average 80

Breadth of Features

85

Ease of Customization

83

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

81

Business Value Created

81

Product Strategy and Rate of Improvement

79

Ease of IT Administration

78

Ease of Data Integration

78

Availability and Quality of Training

77

Vendor Support

73

monday.com Reviews

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2023

Easy to use and efficient

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Ajuzieogu G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Great for team collaboration not for reporting

Likeliness to Recommend

8 /10

What differentiates monday.com from other similar products?

Monday.com stands out due to its user-friendly interface, which simplifies adoption for teams of all sizes. The platform offers highly customizable workflows, allowing teams to tailor their processes as needed. With a strong emphasis on visual project management, tools like timelines, boards, and Gantt charts make tracking progress intuitive. Extensive integrations with third-party apps help businesses connect their workflows across various platforms. This combination of simplicity, flexibility, and powerful integrations gives Monday.com a unique edge over other project management tools.

What is your favorite aspect of this product?

One of my favorite aspects of Monday.com is its customizable workflows, which allow teams to adapt the platform to meet their unique needs. The visual project boards, Gantt charts, and timelines make it easy to track tasks and monitor progress at a glance. What I also appreciate is the platform’s real-time tracking feature, ensuring everyone stays on the same page. Its user-friendly interface makes onboarding seamless, while its collaboration tools promote efficient teamwork. I also love that Monday.com offers a lot of flexibility through integration with other apps, making it a great choice for various businesses. The level of customization

What do you dislike most about this product?

One thing I don’t like about Monday.com is the cost, especially for smaller teams or businesses, as the premium features are locked behind higher-tier plans. Some of the advanced features can feel overwhelming for beginners, and the limited reporting options in the basic plan make it harder to gain insights. Customizing workflows also comes with a learning curve, which could be a challenge for new users. Additionally, the mobile app could be more refined, and at times, customer support is slow to respond when issues arise

What recommendations would you give to someone considering this product?

For anyone thinking about using Monday.com, it’s awesome for teams needing visual tracking tools and customizable workflows. However, the pricing can be steep once you need more advanced features. I’d recommend starting with the free version to get a feel for it. Be prepared for some setup time though, especially if you're not familiar with project management software.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Charges for Enhancements

Maureen O.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Dec 2024

Great software

Likeliness to Recommend

8 /10

What differentiates monday.com from other similar products?

It's resource management

What is your favorite aspect of this product?

It's ability to boost team's alignment and efficiency

What do you dislike most about this product?

I love everything about the software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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