MyCase Customer Reviews 2025 | SoftwareReviews

MyCase

Composite Score

6.4 /10

CX Score

6.6 /10

5 Reviews Write a Review

Claim Software

What is MyCase?

Manage firm cases from client intake to billing and everything in between. MyCase law practice management software keeps critical case details organized, streamlines standardized processes, and allows you to deliver an exceptional client experience.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

MyCase Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

83 Plan to Renew

72 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MyCase?

17% Negative

0% Neutral

83% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 76

Accounting and Financial Management

Time Management

Billing

Calendaring

Tasks and Workflow Management

Case Management

Document Management

Email Management

Contact Management

Reporting Components

Conflict Management

Vendor Capability Ratings

Average 71

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

MyCase Reviews

Joseph F.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Sales and VP lied about integration process

Likeliness to Recommend

1 /10

What differentiates MyCase from other similar products?

Mycase sales and then VP of sales lied about the integration process. We were assured that the integration team would transfer all of our documents and files over and that the process would take 5-10 days. After making a years payment in full we were told we would need to hire a third party vendor to do the integration. During the sales process we were REPEATEDLY told that ALL files would be integrated over to the Mycase system. None of this was true. Sales rep dropped off and then VP was rude. Will not refund. DO NOT RECOMMEND.

What is your favorite aspect of this product?

none. We refuse to try the program due to the lies and material misrepresentations by the sales staff, integration team and VP of sales.

What do you dislike most about this product?

Poor customer service and sales rep that lied and materially misrepresented the transition process. Upper management will not assist and treated rudely by all reps. Customer service doesn't exit. Long waits on the phone.

What recommendations would you give to someone considering this product?

If starting a new business with no files being transferred over then this is a great system but trying to deal with 1000s of old files is a nightmare. This company lies about the process and ease. Use Caution!!!

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

NERO A.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A user friendly software that simplifies practice

Likeliness to Recommend

9 /10

What differentiates MyCase from other similar products?

The mycase IQ that improves productivity

What is your favorite aspect of this product?

It has a user-friendly interface

What do you dislike most about this product?

Nothing as i enjoyed using this software

What recommendations would you give to someone considering this product?

You can use the free trial option to test if it is a good fit for your practice

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lucy M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Very engaging and easy to use

Likeliness to Recommend

9 /10

What differentiates MyCase from other similar products?

It is very user friendly

What is your favorite aspect of this product?

I like document management feature which comes in handy in all cases

What do you dislike most about this product?

I have nothing to hate about this product

What recommendations would you give to someone considering this product?

I can recommend this product to professionals in court and related fields for improved document management

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

MyCase

What is MyCase?

Company Details

Need Assistance?

MyCase Ratings

74 Likeliness to Recommend

83 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love MyCase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Billing Includes invoice management, time capture, and expense tracking.

Calendaring Includes deadlines, appointments, client and court scheduling, and docketing.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Email Management Includes email notifications and alerts, email monitoring, and response management.

Contact Management Includes legal CRM, case and client history, and client portals.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Conflict Management Includes case conflict checking, client list conflict management, conflict searching tools, and conflict resolution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

MyCase Reviews

Joseph F.

Sales and VP lied about integration process

Likeliness to Recommend

Cons

NERO A.

A user friendly software that simplifies practice

Likeliness to Recommend

Pros

Lucy M.

Very engaging and easy to use

Likeliness to Recommend

Pros

Feature Ratings

Accounting and Financial Management

Time Management

Billing

Calendaring

Tasks and Workflow Management

Case Management

Document Management

Email Management

Contact Management

Reporting Components

Conflict Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support