NinjaOne

NinjaOne Platform

Composite Score

7.4 /10

CX Score

7.6 /10

24 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

10% Negative

4% Neutral

86% Positive

Pros

Continually Improving Product
Performance Enhancing
Generous Negotitation
Reliable

Feature Ratings

Average 77

Deployment

Automation

Management Console

Notifications

Scheduling

Assessment

Validation

Third Party Application Patching

Approval Process

Testing

Reporting

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

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Remote Monitoring and Management

Score 7.9

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Remote Support

Score 7.7

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NinjaOne Platform Reviews

gunda s.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Effective Enterprise management software

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Installing and deploying Ninja One without having to touch each individual endpoint was simple. It was quite simple to integrate the Ninja One into our system .

What is your favorite aspect of this product?

Managing PCs with manual overrides and applying additional rules is made simple with the help of the user friendly PC device management.

What do you dislike most about this product?

The only drawback I can think of is that, in terms of antivirus software, it does not currently offer Windows Defender integrations. Although their cloud backup service appears fantastic, it is just too costly for both our clients and us.

What recommendations would you give to someone considering this product?

If you are considering Ninja one it has all assets in one console and then some for far less money and with much easier licensing.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Respectful

Lorenzo S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Highly recommended

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Ease of licensing

What is your favorite aspect of this product?

Feature updates based on community suggestions

What do you dislike most about this product?

Backup management

What recommendations would you give to someone considering this product?

Highly recommended

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

Phil M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

NinjaOne has been a great resource for us,

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Simplicity of deployment

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Reporting is lacking

What recommendations would you give to someone considering this product?

If you do job costing being able to easily pull out license count by client is tedious otherwise product works well

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

NinjaOne Platform Ratings

83 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Deployment Wide deployment of patches to targeted systems​.

Automation Automation of patch deployment, including the deployment and installation processes.

Management Console A single console that allows the management of the entire patch management process​.

Notifications Alerts on the availability of patches.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Approval Process Ability to provide approval for the release and deployment of patches​.

Testing Logging of test results, in preparation for approval.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Remote Monitoring and Management

Remote Support

NinjaOne Platform Reviews

gunda s.

Effective Enterprise management software

Likeliness to Recommend

Pros

Lorenzo S.

Highly recommended

Likeliness to Recommend

Pros

Phil M.

NinjaOne has been a great resource for us,

Likeliness to Recommend

Pros

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Feature Ratings

Deployment

Automation

Management Console

Notifications

Scheduling

Assessment

Validation

Third Party Application Patching

Approval Process

Testing

Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration