NinjaOne Platform Logo
NinjaOne Platform Logo
NinjaOne

NinjaOne Platform

Composite Score
6.7 /10
CX Score
6.8 /10
NinjaOne Platform
6.7 /10

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details


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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

20% Negative
0% Neutral
80% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Cons

  • Under Delivered
  • Less Efficient Service
  • Less Effective Service

Feature Ratings

Average 83

Single Pane of Glass

100

Manage All Endpoints

95

Location Services

88

Device Management and Security

80

Application Management

65

Content Management

50

Expense Management

38

Integration with ITSM and ITAM Tools

33

Vendor Capability Ratings

Average 76

Ease of Implementation

100

Business Value Created

85

Ease of IT Administration

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Vendor Support

75

Ease of Customization

70

Quality of Features

70

Availability and Quality of Training

65

Breadth of Features

65

Ease of Data Integration

56

NinjaOne Platform Reviews

Josh A.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Best tool in my suite. Great team to work with.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Rapid development with genuine care for users, openly communicate on many platforms with customer base.

What is your favorite aspect of this product?

Responsiveness of ninja team, such as on their Discord. And frequent webinars

What do you dislike most about this product?

None at this time

What recommendations would you give to someone considering this product?

Check competition but try it out

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Halion A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic RMM, works very well

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Constantly improving the tool with very useful items

What is your favorite aspect of this product?

it works very well, and is constantly getting updates. Many integrations as well

What do you dislike most about this product?

the GUI could use some work

What recommendations would you give to someone considering this product?

Ninja is a great tool, it has many things you prob wont need but i would compare you current stack and see what holes this will feel

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Role: Information Technology
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

NinjaOne is easy to implement and cost-effective

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service