NinjaOne Platform Logo
NinjaOne Platform Logo
NinjaOne

NinjaOne Platform

Composite Score
7.3 /10
CX Score
7.5 /10

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details


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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

90 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

10% Negative
3% Neutral
87% Positive

Pros

  • Performance Enhancing
  • Generous Negotitation
  • Inspires Innovation
  • Client's Interest First

Cons

  • Under Delivered

Feature Ratings

Average 76

Deployment

83

Automation

82

Management Console

80

Assessment

78

Notifications

77

Scheduling

76

Third Party Application Patching

74

Approval Process

74

Testing

73

Validation

72

Reporting

66

Vendor Capability Ratings

Average 78

Ease of Implementation

93

Usability and Intuitiveness

85

Quality of Features

81

Business Value Created

81

Ease of IT Administration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

74

Ease of Customization

70

Availability and Quality of Training

70

Ease of Data Integration

67

NinjaOne Platform Reviews

Jonathan W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use stable RMM Solution

Likeliness to Recommend

8 /10

What differentiates NinjaOne Platform from other similar products?

The ease of deploying end user accounts to remotely connect to company systems is a key differentiator for me.

What is your favorite aspect of this product?

The ease of swapping between different companies and clients.

What do you dislike most about this product?

I wish there were more filter options in the search areas.

What recommendations would you give to someone considering this product?

I would recommend that you consider ninja as a serious RMM competitor. The automation features are very useful, and can really save time.

Pros

  • Trustworthy
  • Effective Service
  • Respectful
  • Client Friendly Policies

Trevor J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

It's the ease of use and quickness.

What is your favorite aspect of this product?

It's GUI is simple and fast for even new users.

What do you dislike most about this product?

Not much really.

What recommendations would you give to someone considering this product?

If you a leaving a MSP, this is for you.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Jorge D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Very effective, responsive, practical.

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Very practical and allow us to service multiple clients, easily.

What is your favorite aspect of this product?

Clean, practical, effective

What do you dislike most about this product?

The reporting needs improving.

What recommendations would you give to someone considering this product?

It's very effective to run scripts, install/remove SW, getting basic info, remote console, etc. It has good integrations but it doesn't allow me to integrate it with whatever I would want.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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