NinjaOne Platform Logo Award Winner Product Badge
NinjaOne Platform Logo Award Winner Product Badge
NinjaOne

NinjaOne Platform

Composite Score
7.8 /10
CX Score
8.1 /10
NinjaOne Platform
7.8 /10

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details


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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

7
Since last award

92 Plan to Renew

8
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

9% Negative
3% Neutral
88% Positive

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Reliable
  • Client Friendly Policies

Feature Ratings

Average 76

Remote Control

83

Real User Monitoring

80

Anti Malware Signature Detection

79

Patch Management

78

Process Automation

77

Network Management

77

Remote NOC, SOC, Helpdesk Integration

75

Discovery

75

Endpoint Backup

74

Mobile Device Management

71

Support for IoT Devices

69

Vendor Capability Ratings

Average 78

Ease of Implementation

86

Business Value Created

83

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Ease of IT Administration

80

Quality of Features

79

Breadth of Features

77

Vendor Support

76

Ease of Data Integration

74

Availability and Quality of Training

74

Ease of Customization

72

NinjaOne Platform Reviews

Stevvi M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A Powerful RMM Solution

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

NinjaOne is a cloud-native platform for remote monitoring and management. It facilitates comprehensive features for endpoint management, automation, and support. It is extremely user-friendly, unlike its opponents. It does not demand complex on-premise setups or any additional onboarding. Making it favorable for us to deploy.

What is your favorite aspect of this product?

NinjaOne has a clean and intuitive user interface, making it accessible for even beginners. One with basic knowledge can navigate it, whereas other platforms get bloated and complex. It has quick and lightweight remote access. This means no external source is needed. Also, it is speedy, and trustworthy software, which does not slow down endpoints.

What do you dislike most about this product?

There is no built-in ticketing system on the NinjaOne platform. We have to integrate it with separate PSA tools. For example, Connect Wise Manage, and Autotask.

What recommendations would you give to someone considering this product?

NinjaOne is a strong RMM solution for IT teams and MASPs who want lightweight, and automation-friendly software to maximize its benefits, one should have a deep understanding of automation and reporting capabilities. So, take the help of given tutorials to get familiar with it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Role: Information Technology
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

NinjaOne is easy to implement and cost-effective

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Alexis A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Guaranteed Security.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Incredible interconnectivity, synchronization with Slack and TeamViewer and most importantly guaranteed security.

What is your favorite aspect of this product?

Security and interconnectivity.

What do you dislike most about this product?

It is a reliable and safe app for connecting.

What recommendations would you give to someone considering this product?

Excellent connectivity software, easy to use, supports text chat, video and voice over IP, and is also appropriate for inexperienced users.

Pros

  • Efficient Service
  • Security Protects
  • Continually Improving Product
  • Reliable

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