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Oracle

Oracle CX Sales

Composite Score

8.1 /10

CX Score

8.3 /10

176 Reviews Write a Review

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What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

5% Negative

7% Neutral

88% Positive

Pros

Respectful
Reliable
Inspires Innovation
Enables Productivity

Feature Ratings

Average 83

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Oracle CX Sales Reviews

Muhammad Hasan A.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Smart, Data-Driven Sales Tool

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

It doesn't just store customer data—it actually provides smart recommendations, real-time insights, and next-best actions, which can really improve how you engage with leads and close deals. Compared to other CRMs, it feels more intelligent and proactive, helping you stay one step ahead in the sales process.

What is your favorite aspect of this product?

My favorite aspect of Oracle CX Sales is how intelligently it uses data to guide your next steps. The AI-driven insights and recommendations really help in focusing on the right leads and opportunities, saving a lot of time and guesswork. It feels like having a smart assistant that keeps you organized and focused on closing deals efficiently.

What do you dislike most about this product?

it can feel a bit complex and overwhelming at first, especially if you’re new to the system. There are a lot of features and options, which is great, but it also means the learning curve can be steep. It takes some time and training to really get comfortable and use it to its full potential.

What recommendations would you give to someone considering this product?

I’d recommend taking the time to properly learn the system through training or demos—it’s powerful, but it takes some getting used to. Also, make sure your team is clear on their processes so you can customize the platform in a way that supports your workflow. Once everything is set up and your team is trained, it becomes a really effective tool for driving smarter, more targeted sales.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fiona G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Sales Platform Offering Robust Features.

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

It relies on advanced AI and machine learning to create useful insight and forecast data. By having these functions, sales reps can choose wisely, streamline their tactics and therefore increase the company’s revenue, making Oracle CX Sales stand out compared to its rivals.

What is your favorite aspect of this product?

It is quite beneficial that the system is user-friendly and gives options to customize the dashboard. It is simple for sales professionals to use the platform, access details regarding their work and customize what they view. The amount of personalization makes the platform more interesting to users and enables a faster working method, leading to better sales.

What do you dislike most about this product?

Price plans could be a problem for smaller companies. Due to financial reasons, some organizations cannot use Oracle CX Sales. As a result, they could struggle to excel in today’s fast-changing marketplace.

What recommendations would you give to someone considering this product?

Invest in comprehensive training for your sales team. By supplying users with the resources they require, it will be much easier for them to take advantage of all features on the platform, boosting both sales and profits.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ozioma O.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Oracle delivers and gets the job done.

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Unlike other vendors competing on prices, Oracle justifies premium costs with scability and enterprise reliability. Oracle also engage CEOs, CFOs rather than just IT and departmental buyers.

What is your favorite aspect of this product?

I love the fact that it is built for real business transformation not just software sales. It doesn't just sell tools, it sells outcomes.

What do you dislike most about this product?

I guess Oracle assumes everyone has a huge IT team to manage implementations. So what will happen to the smaller teams because a team thar's less than 50 do not need Oracle's full-stack suite. This is one aspect I dislike in oracle.

What recommendations would you give to someone considering this product?

I'll recommend that you go for Oracle if you're a global enterprise needing a single-vendor stack .

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle CX Sales Reviews

Muhammad Hasan A.

Smart, Data-Driven Sales Tool

Likeliness to Recommend

Pros

Fiona G.

Sales Platform Offering Robust Features.

Likeliness to Recommend

Pros

Ozioma O.

Oracle delivers and gets the job done.

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

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Infor CRM

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Zoho CRM

1
Since last award

Feature Ratings

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement