Oracle

Oracle CX Sales

Composite Score

8.0 /10

CX Score

8.2 /10

174 Reviews Write a Review

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What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

3 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

5% Negative

8% Neutral

87% Positive

Pros

Respectful
Reliable
Enables Productivity
Inspires Innovation

Feature Ratings

Average 83

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Oracle CX Sales Reviews

Francis B.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Transformed our business overnight

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

The whole experience: Sales teams were friendly and not pushy during the sale They helped us thru self-inflicted issues Engaged with us on training and CABS Quarterly updates provide us with continued tools to grow our business, even though we only utilize <25% of the capabilities they provide us

What is your favorite aspect of this product?

The Business Intelligence Reporting

What do you dislike most about this product?

Business Plans, Sales Quotas, and Territory Management need a lot of work...............but getting better!

What recommendations would you give to someone considering this product?

Do your research, and don't buy a product based just on the Sales Pitch. Challenge the Sales teams each step of the way, only buy when you have crossed everything off your list.

Pros

Friendly Negotiation
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Adds value but the adoption is not easy

Likeliness to Recommend

7 /10

Pros

Reliable
Enables Productivity
Inspires Innovation
Respectful

Cons

Commodity Features
Less Efficient Service
Less Caring

Chigozirim O.

Role: C-Level
Industry: Banking
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

It provides the ability to view our customer profiles in a holistic view

What is your favorite aspect of this product?

We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating.

What do you dislike most about this product?

not having solution verticals as we had in Siebel CRM

What recommendations would you give to someone considering this product?

Once you have the proper budget then go for it.

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

82 Likeliness to Recommend

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle CX Sales Reviews

Francis B.

Transformed our business overnight

Likeliness to Recommend

Pros

Adds value but the adoption is not easy

Likeliness to Recommend

Pros

Cons

Chigozirim O.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

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Zoho CRM

1
Since last award

2
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Feature Ratings

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement