Oracle CX Sales Logo
Oracle CX Sales Logo
Oracle

Oracle CX Sales

Composite Score
8.1 /10
CX Score
8.3 /10
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Category
Oracle CX Sales
8.1 /10

What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

5% Negative
7% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Inspires Innovation
  • Enables Productivity

Feature Ratings

Average 83

Lead Management

86

Sales Management

85

Telephony and Call Center Management

85

Customer Service Management

84

Analytics and Reporting

84

Activity and Workflow Management

83

Marketing Management

83

Account and Contact Management

83

Quote Contract and Proposal

83

Collaboration

82

Mobile

77

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of Data Integration

82

Vendor Support

82

Ease of Customization

81

Breadth of Features

81

Ease of IT Administration

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Oracle CX Sales Reviews

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Easy to use and implement. Powerful reporting.

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Nitin T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Review for Oracle CRM

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

The capability to integrate with a number of platforms is great. I also liked the UI interface which is much better than the other competitor platforms that I have used.

What is your favorite aspect of this product?

Great with tracking opportunities and customer engagement with neat reporting options

What do you dislike most about this product?

Few limitations in terms of flexibility but overall a great experiance Oracle CRM

What recommendations would you give to someone considering this product?

Check for your business requirements. If you are dealing with a smaller group of target audience, you might want to use lighter tools that are low on pricing

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ashley C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Wonderful product that helps get the job done

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

It has a better UX for data and reporting

What is your favorite aspect of this product?

reporting features

What do you dislike most about this product?

Needs better pricing

What recommendations would you give to someone considering this product?

Make sure you review what the needs of your company are vs the features offered and pricing

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Fair

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First

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