Oracle CX Sales Logo
Oracle CX Sales Logo
Oracle

Oracle CX Sales

Composite Score
8.1 /10
CX Score
8.3 /10
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Category
Oracle CX Sales
8.1 /10

What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

5% Negative
7% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Inspires Innovation
  • Enables Productivity

Feature Ratings

Average 83

Lead Management

86

Sales Management

85

Telephony and Call Center Management

85

Customer Service Management

84

Analytics and Reporting

84

Activity and Workflow Management

83

Marketing Management

83

Account and Contact Management

83

Quote Contract and Proposal

83

Collaboration

82

Mobile

77

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of Data Integration

82

Vendor Support

82

Ease of Customization

81

Breadth of Features

81

Ease of IT Administration

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Oracle CX Sales Reviews

Magdala C.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use, definitely would recommend.

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

It’s great! The ease of use is brilliant and the customer experience is pleasant. There are tons of choices to create your own special workstations. Oracle CX-Sales differentiates from similar services through their unique setup. The Oracle cloud platform was easy to learn and I was able to teach it to others on my same team.

What is your favorite aspect of this product?

The oracle cloud platform.

What do you dislike most about this product?

That all companies don’t use it.

What recommendations would you give to someone considering this product?

Please consider it, you definitely won’t regret it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Great product !!

Likeliness to Recommend

8 /10

Pros

  • Friendly Negotiation
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Santanu D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2022

I like its user interface and dashboard.

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

Categories such as evaluation and contracting, integration and deployment, and service and support.

What is your favorite aspect of this product?

User Interface, Ability to integrate applications.

What do you dislike most about this product?

A little bit complex to use.

What recommendations would you give to someone considering this product?

If anyone thinking to use it I will recommend to must try it. It has a lot of great features, they have fine customer support.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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