
What is Paylocity?
Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
88 Plan to Renew
4
Since last award
79 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Paylocity?
Pros
- Reliable
- Respectful
- Trustworthy
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Benefits Administration
Self Service Portal
Regulatory Compliance
Payroll Integration
Contributions and Payment Tracking
Archiving and Reporting
User and Enrollment Management
Provider Management
Claims Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Workforce Management - Midmarket
Score 7.6
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Payroll
Score 7.5
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Human Capital Management - Midmarket
Score 7.2
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Talent Management
Score 6.9
View Paylocity in this category (opens in a new tab)
Paylocity Reviews
Axelle B.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2023
Has simplified the HR and Payroll process
Likeliness to Recommend
What differentiates Paylocity from other similar products?
Our sales guy was helpful, communicative, and responsive to our questions and concerns throughout the entire process. The software developers are continually looking for user input so they may make further enhancements.
What is your favorite aspect of this product?
Paylocity is a breeze to use. Despite having no prior experience with the system, I was able to teach myself how to exploit it. In addition, the support staff is fantastic. They are quick to respond to issues and provide excellent follow-up.
What do you dislike most about this product?
It's difficult to navigate the portal. This complicates the process of keeping courses current without starting from scratch every time. There are occasions when the system's bugs cause confusion among our employees.
What recommendations would you give to someone considering this product?
The company's focus on customers is an area where Paylocity can greatly improve. When a business has paid for and installed your services, revealing so much confidential information and placing unrestricted faith in you, unanswered emails are unacceptable.
Pros
- Enables Productivity
- Efficient Service
- Security Protects
- Helps Innovate
Please tell us why you think this review should be flagged.
John S.
- Role: Human Resources
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Mar 2023
Paylocity is a simple to use and powerful system
Likeliness to Recommend
What differentiates Paylocity from other similar products?
Our human resources processes are fully integrated into a single software platform. They handle everything from open enrollment to onboarding to payroll to regulatory reporting. It's easy to learn and use the system. You can count on prompt, no-cost assistance at any time. Paylocity also provides in-depth product and service training.
What is your favorite aspect of this product?
It ensures uniformity across the board for all new hires, wherever they may be. Benefits. Our initial representative was not helpful in upgrading our premiums. The second representative we spoke with took the initiative to look for the Paylocity information/knowledge document after our call and provide it to us via email.
What do you dislike most about this product?
Problems appear for no apparent reason, and it takes development teams weeks to investigate and report back with a solution. Until you chance to look for it, you probably won't realize that there was a problem weeks ago.
What recommendations would you give to someone considering this product?
I recently found out that our company has a benefits portal where we can go to make changes to our premiums all in one location. Instead of manually updating each worker, where more room for error exists, the system updates everyone at once.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
Eva B.
- Role: Human Resources
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
New hires follow the same simple procedure
Likeliness to Recommend
What differentiates Paylocity from other similar products?
I recently found out that our company has a benefits portal where we can go to make changes to premiums all in one location. Instead of manually updating each staff member, which introduces greater room for error due to human intervention, it instead updates everyone simultaneously.
What is your favorite aspect of this product?
The interface is simple to use. You can get in touch with us whenever you need, and there won't be any hidden fees. Further product and service training is also available from Paylocity. In terms of human resources, everything is streamlined and housed in a single app. They handle everything from open enrollment and onboarding to payroll and regulatory reporting.
What do you dislike most about this product?
When previous HR staff failed to adequately communicate with Paylocity about how to map particular codes and tracking, the mapping process can become problematic.
What recommendations would you give to someone considering this product?
Every day, I utilize paylocity. While Paylocity's product is excellent, we have had mixed experiences with their customer service. I've seen firsthand how poor service has made it impossible for my company to expand. When urgent calls are ignored, there is no sense of urgency.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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