What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details


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Awards & Recognition

Paylocity won the following awards in the Benefits Administration category

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Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

88 Plan to Renew

4
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

9% Negative
5% Neutral
86% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Security Protects

Feature Ratings

Average 78

Benefits Administration

83

Self Service Portal

80

Regulatory Compliance

78

Payroll Integration

78

Contributions and Payment Tracking

78

Archiving and Reporting

76

User and Enrollment Management

76

Provider Management

75

Claims Management

75

Vendor Capability Ratings

Average 74

Breadth of Features

83

Ease of Implementation

78

Usability and Intuitiveness

77

Ease of Data Integration

75

Quality of Features

74

Ease of IT Administration

74

Business Value Created

73

Ease of Customization

72

Availability and Quality of Training

70

Product Strategy and Rate of Improvement

70

Vendor Support

68

Paylocity Reviews

Axelle B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Has simplified the HR and Payroll process

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Our sales guy was helpful, communicative, and responsive to our questions and concerns throughout the entire process. The software developers are continually looking for user input so they may make further enhancements.

What is your favorite aspect of this product?

Paylocity is a breeze to use. Despite having no prior experience with the system, I was able to teach myself how to exploit it. In addition, the support staff is fantastic. They are quick to respond to issues and provide excellent follow-up.

What do you dislike most about this product?

It's difficult to navigate the portal. This complicates the process of keeping courses current without starting from scratch every time. There are occasions when the system's bugs cause confusion among our employees.

What recommendations would you give to someone considering this product?

The company's focus on customers is an area where Paylocity can greatly improve. When a business has paid for and installed your services, revealing so much confidential information and placing unrestricted faith in you, unanswered emails are unacceptable.

Pros

  • Enables Productivity
  • Efficient Service
  • Security Protects
  • Helps Innovate

John S.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Paylocity is a simple to use and powerful system

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Our human resources processes are fully integrated into a single software platform. They handle everything from open enrollment to onboarding to payroll to regulatory reporting. It's easy to learn and use the system. You can count on prompt, no-cost assistance at any time. Paylocity also provides in-depth product and service training.

What is your favorite aspect of this product?

It ensures uniformity across the board for all new hires, wherever they may be. Benefits. Our initial representative was not helpful in upgrading our premiums. The second representative we spoke with took the initiative to look for the Paylocity information/knowledge document after our call and provide it to us via email.

What do you dislike most about this product?

Problems appear for no apparent reason, and it takes development teams weeks to investigate and report back with a solution. Until you chance to look for it, you probably won't realize that there was a problem weeks ago.

What recommendations would you give to someone considering this product?

I recently found out that our company has a benefits portal where we can go to make changes to our premiums all in one location. Instead of manually updating each worker, where more room for error exists, the system updates everyone at once.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Eva B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

New hires follow the same simple procedure

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

I recently found out that our company has a benefits portal where we can go to make changes to premiums all in one location. Instead of manually updating each staff member, which introduces greater room for error due to human intervention, it instead updates everyone simultaneously.

What is your favorite aspect of this product?

The interface is simple to use. You can get in touch with us whenever you need, and there won't be any hidden fees. Further product and service training is also available from Paylocity. In terms of human resources, everything is streamlined and housed in a single app. They handle everything from open enrollment and onboarding to payroll and regulatory reporting.

What do you dislike most about this product?

When previous HR staff failed to adequately communicate with Paylocity about how to map particular codes and tracking, the mapping process can become problematic.

What recommendations would you give to someone considering this product?

Every day, I utilize paylocity. While Paylocity's product is excellent, we have had mixed experiences with their customer service. I've seen firsthand how poor service has made it impossible for my company to expand. When urgent calls are ignored, there is no sense of urgency.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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