Paylocity Customer Reviews 2025 | SoftwareReviews

Paylocity

Composite Score

7.2 /10

CX Score

7.2 /10

54 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

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Awards & Recognition

Paylocity won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

86 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

8% Negative

15% Neutral

77% Positive

Pros

Fair
Friendly Negotiation
Trustworthy
Generous Negotitation

Feature Ratings

Average 75

Employee Record

Position Management

Payroll Administration

Time and Attendance

Benefits Administration

Interactive Organizational Chart

Reporting and Analytics

Scheduling

Talent Acquisition

Performance Management

Workforce Planning

Vendor Capability Ratings

Average 74

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 7.8

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Payroll

Score 7.5

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Benefits Administration

Score 7.2

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Talent Management

Score 6.9

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Colleen R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Collage of products, depends on implementation

Likeliness to Recommend

3 /10

What differentiates Paylocity from other similar products?

I was not part of the product selection committee so I cannot speak to the differentiating characteristics.

What is your favorite aspect of this product?

There was a lot of potential to have good UI on the homepage - unfortunately either the product wasn't highly customizable or our business owner didn't have either the time or the training or the support to make that homepage clear and functional.

What do you dislike most about this product?

The UI is confusing and overly complex. It felt "out of the box" with a strong emphasis on timesheet type management: which was not a good fit for our needs.

What recommendations would you give to someone considering this product?

ensure your internal owner will be able to make the necessary customizations (maybe with help from IT) to get the product working as needed for your team. Collect user stories and get your account manager to agree to customize to those top user stories.

Pros

Reliable
Effective Service

Cons

Less Productive
Security Frustrates
Less Performance Enhancing

Nicole C.

Role: Human Resources
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Very user Friendly after initial integration!~

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

I can track all my employees in one spot for recruiting, payroll, and performance!

What is your favorite aspect of this product?

The community page!

What do you dislike most about this product?

It often will lock me out of the benefits portal when I create a special enrollment, very frustrating!

What recommendations would you give to someone considering this product?

Take the time to do the trainings so you are able to utilize all that is offered!

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Suszanne G.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Implementation was quick - just a few weeks - and efficient. We were up and running in no time and the training helped so much.

What is your favorite aspect of this product?

I love that we can communicate to our entire team through Paylocity.

What do you dislike most about this product?

Sometimes it's difficult to find what something does in the background. To know the why of a choice more than just what to select.

What recommendations would you give to someone considering this product?

Use the Learning Center. It will prove to be your best friend.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paylocity Ratings

80 Likeliness to Recommend

86 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Payroll

Benefits Administration

Talent Management

Paylocity Reviews

Colleen R.

Collage of products, depends on implementation

Likeliness to Recommend

Pros

Cons

Nicole C.

Very user Friendly after initial integration!~

Likeliness to Recommend

Pros

Suszanne G.

Fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Employee Record

Position Management

Payroll Administration

Time and Attendance

Benefits Administration

Interactive Organizational Chart

Reporting and Analytics

Scheduling

Talent Acquisition

Performance Management

Workforce Planning

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization