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Paymo Logo
Paymo

Paymo

Composite Score
7.7 /10
CX Score
8.1 /10
Paymo
7.7 /10

What is Paymo?

Full-featured online work management software: Time Tracking, Resource Planning, Gantt Charts, Reports, Kanban boards, Invoices, and Expenses.

Company Details


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Paymo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paymo?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 90

Automated Workflow

93

Dependencies

93

Task Status

91

Add Notes

90

Shared Task List

90

Calendar View

88

Notifications

88

Task Categorization

88

List Tasks

88

Add Attachments

88

Task Reporting

87

Vendor Capability Ratings

Average 83

Ease of Data Integration

88

Product Strategy and Rate of Improvement

86

Usability and Intuitiveness

86

Quality of Features

86

Ease of Implementation

83

Business Value Created

82

Vendor Support

81

Ease of Customization

81

Breadth of Features

78

Availability and Quality of Training

78

Ease of IT Administration

78

Paymo Reviews

Roman G.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use, great value.

Likeliness to Recommend

10 /10

What differentiates Paymo from other similar products?

It is very user friendly, feature rich and competitively valued.

What is your favorite aspect of this product?

Time tracking and invoicing.

What do you dislike most about this product?

Setting hourly rate is little bit confusing.

What recommendations would you give to someone considering this product?

Look at all the features first,

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Lisa C.

  • Role: Consultant
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Reliable time tracking software

Likeliness to Recommend

8 /10

What differentiates Paymo from other similar products?

I've been using Paymo for years now and I have come to rely up on it. Customer service is fantastic and very fast. The software has loads of functionality I have not used and I know it is capable of much more than I would ever need.

What is your favorite aspect of this product?

I don't need to worry about tracking time for multiple clients at different pay rates because Paymo does all that for me. All I need to do is set the timer.

What do you dislike most about this product?

It has grown bigger than I need and I would really like a pared down version of it.

What recommendations would you give to someone considering this product?

Start small and get your clients set up first, spend some time looking at how you can integrate it too

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Genyerbet Jose V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Paymo: Project Management Software

Likeliness to Recommend

9 /10

What differentiates Paymo from other similar products?

It allows us to get an at-a-glance overview of the month, assign projects and tasks between creative and editorial, and accompany comments; files to tasks and projects as scope changes. Payroll reporting is very simple and we have been able to automate that task every two weeks, which eliminated the squeeze of exorbitant fees from our payroll company.

What is your favorite aspect of this product?

Time tracking. As long as you set everything up correctly, you never have to think about it again and it will run in the background; Job management. Organizes jobs intuitively and can easily save them. Easy to use to track time during the job or to manually enter time later and easy to mark which hours have been billed.

What do you dislike most about this product?

There is a section on individual invoices that allows you to see payments made against those invoices, but it would be nice to have a simple list of payments, dates and invoices/clients to duplicate and review my accounting records. It would be rigged if in the timer tool, they asked you to switch projects when you stop the timer, so you can improve that time right away.

What recommendations would you give to someone considering this product?

Paymo has been a useful tool for us to justify the need for another administrative team member because of all the time we were able to spend on those tasks. It would be helpful if we grouped our events when looking at overall expectations of time spent.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy