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Paymo Logo
Paymo

Paymo

Composite Score
8.2 /10
CX Score
8.5 /10
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Category
Paymo
8.2 /10

What is Paymo?

Full-featured online work management software: Time Tracking, Resource Planning, Gantt Charts, Reports, Kanban boards, Invoices, and Expenses.

Company Details

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Awards & Recognition

Paymo won the following awards in the Project Management - Midmarket category

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Paymo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paymo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paymo?

0% Negative
15% Neutral
85% Positive

Pros

  • Enables Productivity
  • Fair
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 88

Collaboration

92

Time & Expense Tracking

90

Planning and Scheduling

87

Reporting

85

Hierarchical Task Management

85

Vendor Capability Ratings

Average 81

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Breadth of Features

81

Ease of Implementation

80

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

72

Paymo Reviews

Melanie T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Thanks to Paymo we keep our projects up to date

Likeliness to Recommend

9 /10

What differentiates Paymo from other similar products?

We have been using this software for a long time and we have found it to be the best of those we have used for the management and development of our projects, not only because we can keep order with the activities, but also because it allows us to keep the accounting part in the same place and thus we can monitor the expenses of the activities that are executed.

What is your favorite aspect of this product?

Its online invoicing and billing system is a great feature that has helped us to streamline the accounting work of the projects, in addition to its integration with software such as Xero, has allowed the administrative department to keep track of income and expenses of the project.

What do you dislike most about this product?

We could say that it is not as intuitive as its competitors, which made it a little difficult for us to get started with its use. We had to invest some time to train the employees to know the new system and all its functions. Installing the software was not easy either, but we had the help of the technical service, who advised us very well on everything.

What recommendations would you give to someone considering this product?

This is a software that, after getting to know it well, can provide many possibilities to advance tasks and keep all the project management up to date. It is ideal for companies of all sizes, where the objective is to manage projects with order, so that everything flows well, including the accounting part, which is so important.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Tessa K.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

An essential tool in my business

Likeliness to Recommend

10 /10

What differentiates Paymo from other similar products?

The product is streamlined and easy to use. It has all the features I need for my business and has become an essential part of my day today work. They also have a fantastic customer service department who always respond promptly and remedy any technical issues quickly.

What is your favorite aspect of this product?

I love that it is so simple to use. The initial learning curve with similar products was very steep and I often gave up because they felt cluttered and complicated. Paymo made it easy and I had it up and running in no time. It is very organised with handy organisational tools and customisable to accommodate different clients with different currencies and fee rates. I also love that I can see all the paid and unpaid amounts at a glance, which helps me keep track of my earnings. I can also easily add my hourly expenses to invoices at the click of a button and the built-in timer is perfect for keeping on top of my timesheets.

What do you dislike most about this product?

There is nothing I particularly dislike. International banking integration would be a nice addition.

What recommendations would you give to someone considering this product?

If you are a "solopreneur" like me, Paymo is just perfect for all our needs and is significantly less bloated than other productivity and project management tools. Just try it. You'll be hooked just like I was!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andres P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

With Paymo it's easy to monitor project progress

Likeliness to Recommend

9 /10

What differentiates Paymo from other similar products?

This tool helps us enormously in the office with the organization of projects, we have an overview of all activities, which makes us move forward smoothly and quickly. I like that it is all in the same software and the Gantt chart view is perfect for orientation.

What is your favorite aspect of this product?

Not only has the tracking and completion of tasks for projects, but also has financial and accounting functions, to keep all the project billing in the same software. A fairly easy to use tool despite the many functions and tools it has.

What do you dislike most about this product?

It can become a bit slow software when you are uploading a lot of information at once. Also its mobile version lacks many of the important functions that its web version has, which limits its use when I am out of the office and I need to post the progress of the activities that I am executing.

What recommendations would you give to someone considering this product?

I recommend this software without hesitation, because I feel it is very complete in all the processes of the project and it is the most comfortable way to have from invoicing to the completion of the activities in a single program. We all found it very easy to use and not complicated at all.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

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