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Paymo Logo
Paymo

Paymo

Composite Score
8.2 /10
CX Score
8.5 /10
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In Partnership With SelectHub

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Category
Paymo
8.2 /10

What is Paymo?

Full-featured online work management software: Time Tracking, Resource Planning, Gantt Charts, Reports, Kanban boards, Invoices, and Expenses.

Company Details

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Awards & Recognition

Paymo won the following awards in the Project Management - Midmarket category

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Paymo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paymo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paymo?

0% Negative
15% Neutral
85% Positive

Pros

  • Enables Productivity
  • Fair
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 88

Collaboration

92

Time & Expense Tracking

90

Planning and Scheduling

87

Reporting

85

Hierarchical Task Management

85

Vendor Capability Ratings

Average 81

Business Value Created

85

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Breadth of Features

81

Ease of Implementation

80

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

72

Paymo Reviews

Hernán S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great set of features at a steep price

Likeliness to Recommend

7 /10

What differentiates Paymo from other similar products?

Very, VERY easy to use for user on all skill levels

What is your favorite aspect of this product?

Time tracking and invoicing were a joy to use

What do you dislike most about this product?

Price is too high for small businesses

What recommendations would you give to someone considering this product?

Paymo is a great solution for all things management but it comes with a high price tag for small businesses.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Leverages Incumbent Status

Lacey P.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great time tracking/invoicing app for freelancers

Likeliness to Recommend

8 /10

What differentiates Paymo from other similar products?

I like the hour tracker because it allows you to "draw" your time on the timesheet rather than writing specific start and stop times. It's nice to have a timer option and a bulk time add option. Invoicing works pretty well once you get the hang of it, and it connects with QBO for accounting.

What is your favorite aspect of this product?

The hour tracker timesheet that ties directly with invoicing -- I don't have to count hours.

What do you dislike most about this product?

There's no way to see payments all in one place, and there's no good way to handle retainer invoices.

What recommendations would you give to someone considering this product?

I recommend playing with it before deciding -- enter hours on the timesheet, create projects and task lists, create invoices, see your options for sending invoices, check out the dashboard, try a bunch of different reports. It's robust, but it might not have the right mix of features for you.

Pros

  • Caring
  • Respectful
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Great product, told colleagues about it

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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