Qualtrics

Qualtrics CoreXM

Composite Score

8.1 /10

CX Score

8.1 /10

31 Reviews Write a Review

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What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Customer Intelligence category

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2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

5 Top Rated Capabilities

6 Top Rated Features

2023

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

9% Neutral

89% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Real Time Workflow Automation

Conversion Analysis

API Framework

Predictive Analytics

Customer Journey Modelling

Anomaly Detection

Metadata Management

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support

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Survey Software

Score 7.7

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Qualtrics CoreXM Reviews

Jasvinder S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Powerful analytics and integrations, but costly

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics CoreXM excels with advanced analytics, AI-driven insights, customizable surveys, seamless integrations, and robust scalability for enterprise feedback

What is your favorite aspect of this product?

The AI-powered analytics and seamless integrations of Qualtrics CoreXM enable actionable insights, making it ideal for data-driven decision-making

What do you dislike most about this product?

Qualtrics CoreXM can be expensive for small businesses, with a steep learning curve for beginners and limited offline survey capabilities

What recommendations would you give to someone considering this product?

Assess needs, start with a trial, budget carefully, train your team, leverage integrations, and ensure scalability for growth

Pros

Helps Innovate
Continually Improving Product
Caring
Includes Product Enhancements

Cons

Vendor's Interest First

Michaël Z.

Role: Consultant
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Qualtrics is a great tool to build surveys in!

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

I think Qualtrics is having a nice and intuitive user interface. I used it during my academic career

What is your favorite aspect of this product?

I really liked the visual view on the flow of a survey including all validation rules and directions. They made the survey flow very clear to me

What do you dislike most about this product?

Sometimes it was not always clear what it meant if the tool was giving error messages of some survey steps not being set up properly

What recommendations would you give to someone considering this product?

I would recommend to first have a clear plan on what kind of survey you want to build. Put it on paper first, having a blueprint will definitely help setting up qualtrics

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Cons

Commodity Features
Under Delivered

Ogunleye A.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

A very Wonderful and encompassing App.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

A wide array of features to monitor customer behaviour towards a new Product and especially the Dashboard Design is so well detailed

What is your favorite aspect of this product?

Interacting with Dashboard on Qualtrics, the Realtime dashboard, and also the automatic update is a Superb feature.

What do you dislike most about this product?

It is not Beginner friendly, it has a lot of complex programs, that needs extensive tutoring and learning, but after going through this initial first stage it is wonderful experience from there.

What recommendations would you give to someone considering this product?

Though it is Pricey, it is the best when it comes to VOC related Programs, and it makes Getting Detailed and Functional Customer feedback easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Qualtrics CoreXM Ratings

85 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Jasvinder S.

Powerful analytics and integrations, but costly

Likeliness to Recommend

Pros

Cons

Michaël Z.

Qualtrics is a great tool to build surveys in!

Likeliness to Recommend

Pros

Cons

Ogunleye A.

A very Wonderful and encompassing App.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Real Time Workflow Automation

Conversion Analysis

API Framework

Predictive Analytics

Customer Journey Modelling

Anomaly Detection

Metadata Management

Cross Channel Attribution Analysis

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support