Qualtrics CoreXM Logo
Qualtrics CoreXM Logo
Qualtrics

Qualtrics CoreXM

Composite Score
8.1 /10
CX Score
8.1 /10
Category
Qualtrics CoreXM
8.1 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details


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Awards & Recognition

Qualtrics CoreXM won the following awards in the Customer Intelligence category

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Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative
9% Neutral
89% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 85

Audience Segmentation

90

Audience Demographics

90

Data Visualization

89

Real Time Workflow Automation

85

Conversion Analysis

85

API Framework

82

Predictive Analytics

80

Customer Journey Modelling

79

Anomaly Detection

78

Metadata Management

77

Cross Channel Attribution Analysis

76

Vendor Capability Ratings

Average 84

Breadth of Features

89

Ease of Implementation

89

Business Value Created

86

Ease of Customization

85

Availability and Quality of Training

84

Usability and Intuitiveness

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

81

Ease of IT Administration

79

Vendor Support

79

Qualtrics CoreXM Reviews

Jasvinder S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Powerful analytics and integrations, but costly

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics CoreXM excels with advanced analytics, AI-driven insights, customizable surveys, seamless integrations, and robust scalability for enterprise feedback

What is your favorite aspect of this product?

The AI-powered analytics and seamless integrations of Qualtrics CoreXM enable actionable insights, making it ideal for data-driven decision-making

What do you dislike most about this product?

Qualtrics CoreXM can be expensive for small businesses, with a steep learning curve for beginners and limited offline survey capabilities

What recommendations would you give to someone considering this product?

Assess needs, start with a trial, budget carefully, train your team, leverage integrations, and ensure scalability for growth

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Includes Product Enhancements

Cons

  • Vendor's Interest First

Michaël Z.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Qualtrics is a great tool to build surveys in!

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

I think Qualtrics is having a nice and intuitive user interface. I used it during my academic career

What is your favorite aspect of this product?

I really liked the visual view on the flow of a survey including all validation rules and directions. They made the survey flow very clear to me

What do you dislike most about this product?

Sometimes it was not always clear what it meant if the tool was giving error messages of some survey steps not being set up properly

What recommendations would you give to someone considering this product?

I would recommend to first have a clear plan on what kind of survey you want to build. Put it on paper first, having a blueprint will definitely help setting up qualtrics

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features
  • Under Delivered

Ogunleye A.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A very Wonderful and encompassing App.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

A wide array of features to monitor customer behaviour towards a new Product and especially the Dashboard Design is so well detailed

What is your favorite aspect of this product?

Interacting with Dashboard on Qualtrics, the Realtime dashboard, and also the automatic update is a Superb feature.

What do you dislike most about this product?

It is not Beginner friendly, it has a lot of complex programs, that needs extensive tutoring and learning, but after going through this initial first stage it is wonderful experience from there.

What recommendations would you give to someone considering this product?

Though it is Pricey, it is the best when it comes to VOC related Programs, and it makes Getting Detailed and Functional Customer feedback easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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