Qualtrics

Qualtrics CoreXM

Composite Score

8.1 /10

CX Score

8.1 /10

31 Reviews Write a Review

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What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Customer Intelligence category

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2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

5 Top Rated Capabilities

6 Top Rated Features

2023

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

9% Neutral

89% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Real Time Workflow Automation

Conversion Analysis

API Framework

Predictive Analytics

Customer Journey Modelling

Anomaly Detection

Metadata Management

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support

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Survey Software

Score 7.7

View Qualtrics CoreXM in this category (opens in a new tab)

Qualtrics CoreXM Reviews

Jordan M.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Mostly great product, lacks AI features.

Likeliness to Recommend

6 /10

What differentiates Qualtrics CoreXM from other similar products?

Wide breadth of analysis features/settings.

What is your favorite aspect of this product?

Crosstabs IQ.

What do you dislike most about this product?

Browser based web-app. Should have a desktop application.

What recommendations would you give to someone considering this product?

You won't be unhappy with the product, but you'll likely wish for a few quality-of-life additions.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Cons

Vendor Friendly Policies
Vendor's Interest First
Under Delivered

Dustin Rae A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Great UI. Lots of features and capabilities.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

I can only speak to our old survey tool which was in our CRM but night and day alot better. Visually appealing UI, lots of features, easy integration, lots of data and dashboards creations.

What is your favorite aspect of this product?

usability. it was really easy to learn Qualtrics from scratch.

What do you dislike most about this product?

customer serivce responses can be a bit slow at times.

What recommendations would you give to someone considering this product?

definitely try out other survey applications (surveymonkey, getfeedback, etc.) but you'll probably notice and 'feel' how much more Qualtrics offers. It may be more pricier but it's worth the investment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fuschia S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Great software for academic researchers.

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Range of different survey features that enable flexibility in the way questions are presented and data collected. Ease of reproducing existing surveys in whole or part which is essential when conducting research on similar topic areas.

What is your favorite aspect of this product?

The variety of features, and ease of use

What do you dislike most about this product?

Some of the matrix tables features could be more flexible such as making it easier to set up complex Table headers.

What recommendations would you give to someone considering this product?

Qualtrics is great if you are looking to collect experimental survey data that involves timed elements. Some of the features provide opportunities for creative uses if you think outside the box.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Qualtrics CoreXM Ratings

85 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Jordan M.

Mostly great product, lacks AI features.

Likeliness to Recommend

Pros

Cons

Dustin Rae A.

Great UI. Lots of features and capabilities.

Likeliness to Recommend

Pros

Fuschia S.

Great software for academic researchers.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Real Time Workflow Automation

Conversion Analysis

API Framework

Predictive Analytics

Customer Journey Modelling

Anomaly Detection

Metadata Management

Cross Channel Attribution Analysis

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support