Qualtrics

Qualtrics CoreXM

Composite Score

7.7 /10

CX Score

7.8 /10

51 Reviews Write a Review

Claim Software

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Performance Enhancing
Trustworthy
Fair
Reliable

Feature Ratings

Average 82

Questionnaire Design/Survey Builder

Branching and Logic

Collaboration

Multi-Channel Distribution

Customizable Branding

APIs and Integration

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 79

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Customer Intelligence

Score 8.1

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Qualtrics CoreXM Reviews

Jeanette J.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Overall, great product.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

To be honest, I do not know. Qualtrics was recommended to me over Survey Monkey by a colleague experienced with surveys and I followed that advise.

What is your favorite aspect of this product?

All the ways in which you can differentiate the data by the automatically provided participant categories and the customised ones.

What do you dislike most about this product?

When I use visualisations I cannot customise the numbers etc on the x and y axes in terms of font and size. When I exported some, the numbers were too small to use for a PowerPoint presentation and sometimes they come out on top of each other, so they’re unreadable. I contacted support about this, but they couldn’t do anything about it. Finally, sometimes there’s an error when I look at the data as reports, I think it says ‘widget error’ and I can’t see the data.

What recommendations would you give to someone considering this product?

Watch the free training videos and get familiar with its features and the service available for support. I recommend Qualtrics because it is easy to use and reliable. I did my first survey with Qualtrics. It has a broad range of features and tools that make analysis and presentation of data easy. Support was fairly quick, usually within 24 hours but sometimes up to two days, and they solved my problem 8 out of 10 times. If I had to do another survey, then I would use Qualtrics again.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Michael B.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Excellent platform for survey development

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Breadth of survey tools. Fantastic customer service.

What is your favorite aspect of this product?

The wide availability of survey development tools. Lots of options for customizing surveys to meet the needs of the research project. Ease of adding collaborators and sharing/distributing surveys. Multi-device functionality. Amazing customer service/technical assistance team.

What do you dislike most about this product?

Steep learning curve to really get the full benefits of the product. Data visualization feels/looks primitive.

What recommendations would you give to someone considering this product?

Highly recommend for an effective survey development and analyzation tool. Features and customer service alone make it worth it!

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Corinne G.

Role: Consultant
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use compared to other survey builders!

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics Core XM is different from other products in the ease of usability and intuitiveness of their product. Their pricing plans are also better than other similar platforms because they offer a base program and then you can pay for other advanced features. Even the base product plan includes a ton of features unlike other platforms.

What is your favorite aspect of this product?

The intuitiveness of the survey builder. I can create advanced surveys with multiple logics/paths for users to take. And then the data appears in a nice generic (but editable) report that is easy to access and share.

What do you dislike most about this product?

I dislike how expensive additional ad-on features can be. For certain clients, I will tell them about all the platform can do, but then they keep having to pay extra for those features.

What recommendations would you give to someone considering this product?

I would recommend that you do your research first and try to get your client associate to build the best plan possible for you with the most features possible for your budget because adding them on later can be more expensive.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

82 Likeliness to Recommend

1 Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Jeanette J.

Overall, great product.

Likeliness to Recommend

Pros

Michael B.

Excellent platform for survey development

Likeliness to Recommend

Pros

Corinne G.

Easy to use compared to other survey builders!

Likeliness to Recommend

Pros

Most Popular Qualtrics CoreXM Comparisons

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1
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Branching and Logic

Collaboration

Multi-Channel Distribution

Customizable Branding

APIs and Integration

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization