Qualtrics CoreXM Logo
Qualtrics CoreXM Logo
Qualtrics

Qualtrics CoreXM

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Qualtrics CoreXM
7.7 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details


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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative
11% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Fair
  • Reliable

Feature Ratings

Average 82

Questionnaire Design/Survey Builder

87

Branching and Logic

86

Collaboration

84

Multi-Channel Distribution

83

Customizable Branding

83

APIs and Integration

82

Templates & Question Library

81

Role and User Management

79

Mobile Support

78

3rd-Party Integrations

78

Data Analysis and Visualization

78

Vendor Capability Ratings

Average 79

Vendor Support

83

Ease of Implementation

83

Breadth of Features

82

Ease of Data Integration

81

Usability and Intuitiveness

80

Business Value Created

80

Availability and Quality of Training

78

Quality of Features

78

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Ease of Customization

76

Qualtrics CoreXM Reviews

Daniel G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Perfecting productivity with qualtricscore

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Unlike other tools, we ourselves have the possibility to mention that this is different because qualtrics core is one of the platforms that most respects the stability of all users who participate and respond to each survey that is exposed to it.

What is your favorite aspect of this product?

What fascinates me the most about this tool is that it has an admirable platform efficiency and has many customization possibilities, besides that it has various types of questions and many features that allow you to finish various projects.

What do you dislike most about this product?

In my experience, what would improve with qualtrisc is that when handling a huge number of responses, it slows down, but the rest is a great tool, which has no flaws, for which we are quite happy with the product.

What recommendations would you give to someone considering this product?

One of the reasons why we have the possibility to recommend this instrument is because it makes it possible to produce completely pleasant spaces to ask questions and other types of surveys to compare results, for which we ourselves have the possibility to recommend it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Charlotte C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A Comprehensive and Helpful Tool for Gaining Marke

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics CoreXM is an excellent tool for quickly gathering customer data and insights. It is helping me to understand customer behavior better, identify trends, and make more informed decisions. It is also helping me measure my efforts' success and ensure that I am staying ahead of the competition.

What is your favorite aspect of this product?

I love how comprehensive the tool is and how easy it is to use. It offers features such as surveys, focus groups, and customer feedback that are great for gathering data and insights. I also appreciate that it provides advanced features such as sentiment analysis and predictive analytics that can help me to understand customer behavior better and make more informed decisions. The reporting features are also beneficial for quickly visualizing the data and understanding customer sentiment better.

What do you dislike most about this product?

The pricing structure of Qualtrics CoreXM can be a bit complicated and hard to understand, so it can be challenging to determine which plan is best for you. That being said, the customer support team is very helpful and can assist with any questions you have. I would also like to see more data security and privacy features, as that is an important consideration when dealing with customer data.

What recommendations would you give to someone considering this product?

Explore all of the pricing options, and negotiate on the contract.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Yimo D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Handles all my surveying needs.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Successfully embedded into Core XM are a set of artificial intelligence and machine learning tools, that monitor our active surveys in real time, and provide recommendations to shape our surveys on the go by identifying potential pitfalls like mobile compatibility and issues with broken question logic. The above has resulted in improved response rate and response quality for all our survey campaigns.

What is your favorite aspect of this product?

Impressed by the quality of survey templates made available to me on CoreXM. These surveys cut across multiple use cases and have always been an inspiration to tap into , both in terms of the templates and even the quality of content ( survey questions ) that come with them.

What do you dislike most about this product?

Although CoreXM comes with pre-built data analysis features and tools like StatIQ and in-built dashboards to analyze feedbacks generated from our surveys, the quality of insights that we have gotten from these features, pale in contrast to what is obtainable on standard business intelligence software platforms. Not really disappointed too much with this, since CoreXM is not primarily a business intelligence tool.

What recommendations would you give to someone considering this product?

I am of the opinion that CoreXM has had an impact on our entire survey process, from the survey creation step to how we share surveys and even to how quickly we can extract insights from surveys.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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