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Qualtrics CoreXM Logo
Qualtrics

Qualtrics CoreXM

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Qualtrics CoreXM
7.7 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details


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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative
11% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Fair
  • Reliable

Feature Ratings

Average 82

Questionnaire Design/Survey Builder

87

Branching and Logic

86

Collaboration

84

Multi-Channel Distribution

83

Customizable Branding

83

APIs and Integration

82

Templates & Question Library

81

Role and User Management

79

Mobile Support

78

3rd-Party Integrations

78

Data Analysis and Visualization

78

Vendor Capability Ratings

Average 79

Vendor Support

83

Ease of Implementation

83

Breadth of Features

82

Ease of Data Integration

81

Usability and Intuitiveness

80

Business Value Created

80

Availability and Quality of Training

78

Quality of Features

78

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Ease of Customization

76

Qualtrics CoreXM Reviews

Saanjh B.

  • Role: Consultant
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2021

Very User Friendly

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

It is very easy to use.

What is your favorite aspect of this product?

The learning curve is not too steep so you can easily learn how to use it.

What do you dislike most about this product?

Some functions can be difficult to find.

What recommendations would you give to someone considering this product?

Use the support documents and guides created.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Respectful

Cons

  • Charges for Enhancements

Brian K.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Robust capabilities but expensive

Likeliness to Recommend

5 /10

What differentiates Qualtrics CoreXM from other similar products?

Very robust and long history - well known and widely used

What is your favorite aspect of this product?

Robust features - good templates and recommendations

What do you dislike most about this product?

Costly - even for features available less expensively from the DIY providers (SurveyMonkey, Alchemer, etc.). Aimed more at large/enterprise market than middle or small market users (and needs)

What recommendations would you give to someone considering this product?

Expensive solution but robust capabilities - may be better for very complex or enterprise (5,000 employees plus or large D2C, CPG, Retail, etc. companies/needs) - for most uses the widely known DIY providers are less expensive, totally adequate and a more efficient, lower-cost solution

Pros

  • Security Protects
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Vendor's Interest First

Khushboo M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Its a great product. Easy to use . Many features

Likeliness to Recommend

7 /10

What differentiates Qualtrics CoreXM from other similar products?

It has many more features compared to other software.

What is your favorite aspect of this product?

My favorite part of the software is , all its amazing features. And It is soo easy to use

What do you dislike most about this product?

It is on the costlier side

What recommendations would you give to someone considering this product?

Consider the company size and budget

Pros

  • Trustworthy
  • Inspires Innovation
  • Fair
  • Altruistic

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