Qualtrics

Qualtrics CoreXM

Composite Score

7.7 /10

CX Score

7.8 /10

51 Reviews Write a Review

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What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 82%
Negotiation and Contract:: 68%
Conflict Resolution:: 84%
Strategy & Innovation:: 76%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Performance Enhancing
Trustworthy
Fair
Reliable

Feature Ratings

Average 82

Questionnaire Design/Survey Builder

Branching and Logic

Collaboration

Multi-Channel Distribution

Customizable Branding

APIs and Integration

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 79

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Customer Intelligence

Score 8.1

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Qualtrics CoreXM Reviews

Saanjh B.

Role: Consultant
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Very User Friendly

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

It is very easy to use.

What is your favorite aspect of this product?

The learning curve is not too steep so you can easily learn how to use it.

What do you dislike most about this product?

Some functions can be difficult to find.

What recommendations would you give to someone considering this product?

Use the support documents and guides created.

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Respectful

Cons

Charges for Enhancements

Brian K.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Robust capabilities but expensive

Likeliness to Recommend

5 /10

What differentiates Qualtrics CoreXM from other similar products?

Very robust and long history - well known and widely used

What is your favorite aspect of this product?

Robust features - good templates and recommendations

What do you dislike most about this product?

Costly - even for features available less expensively from the DIY providers (SurveyMonkey, Alchemer, etc.). Aimed more at large/enterprise market than middle or small market users (and needs)

What recommendations would you give to someone considering this product?

Expensive solution but robust capabilities - may be better for very complex or enterprise (5,000 employees plus or large D2C, CPG, Retail, etc. companies/needs) - for most uses the widely known DIY providers are less expensive, totally adequate and a more efficient, lower-cost solution

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Charges for Enhancements
Vendor's Interest First

Khushboo M.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Its a great product. Easy to use . Many features

Likeliness to Recommend

7 /10

What differentiates Qualtrics CoreXM from other similar products?

It has many more features compared to other software.

What is your favorite aspect of this product?

My favorite part of the software is , all its amazing features. And It is soo easy to use

What do you dislike most about this product?

It is on the costlier side

What recommendations would you give to someone considering this product?

Consider the company size and budget

Pros

Trustworthy
Inspires Innovation
Fair
Altruistic

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

82 Likeliness to Recommend

1 Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Saanjh B.

Very User Friendly

Likeliness to Recommend

Pros

Cons

Brian K.

Robust capabilities but expensive

Likeliness to Recommend

Pros

Cons

Khushboo M.

Its a great product. Easy to use . Many features

Likeliness to Recommend

Pros

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1
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Feature Ratings

Questionnaire Design/Survey Builder

Branching and Logic

Collaboration

Multi-Channel Distribution

Customizable Branding

APIs and Integration

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization