Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

Composite Score
7.1 /10
CX Score
7.2 /10
Category
Rocket.Chat
7.1 /10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

0% Negative
12% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

File Transfer

89

Video Conferencing

87

Audio Conferencing VoIP

86

Instant Messaging

84

Audio Controls

84

Application Share

81

Keyboard Mouse Control

81

Virtual Whiteboard

79

Screen Share

78

Audio Conferencing Call in Bridge

77

Facilitator Functions

74

Vendor Capability Ratings

Average 78

Ease of IT Administration

88

Business Value Created

87

Breadth of Features

87

Ease of Customization

87

Quality of Features

84

Ease of Implementation

84

Availability and Quality of Training

75

Ease of Data Integration

73

Product Strategy and Rate of Improvement

72

Usability and Intuitiveness

67

Vendor Support

65

Rocket.Chat Reviews

Adrian W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Looks like a simple and easy to use software without a lot of added functionality all over the place. It also has possibilities to be very configurable to access directly to other pages, chats through links .

What is your favorite aspect of this product?

The simplicity

What do you dislike most about this product?

Calls are not of good quality

What recommendations would you give to someone considering this product?

A powerful yet economical software, cost-effective

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

A Platform that Helps to Streamline Business Messa

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bruno F.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

One of best in class!

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

It is ALL-IN-ONE: Instant messaging Video conferencing Webinar File collaboration File share Omnichannel

What is your favorite aspect of this product?

Freemium capabilities and Omnichannel. You can also deploy it by yourself

What do you dislike most about this product?

Support is mostly irresponsive unless you have a Premium license.

What recommendations would you give to someone considering this product?

This is waaaay better than Slack, yet for some reason, it's not all that well known. I would take this over Slack ANYDAY. It's hard to compete agains the likes of MS Teams that have a horrible product but gives you access as a bundle when you sign for Office360... Rocket.Chat is simply amazing when you put it against the aforementioned two. It's fast, gives you a ton of granular customization for a fraction of the cost.

Pros

  • Enables Productivity
  • Respectful
  • Continually Improving Product
  • Reliable

Cons

  • Less Efficient Service
  • Less Caring
  • Wastes Time