
What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
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Get AssistanceRocket.Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Video Conferencing
Audio Conferencing VoIP
Instant Messaging
Audio Controls
Application Share
Keyboard Mouse Control
Virtual Whiteboard
Screen Share
Audio Conferencing Call in Bridge
Facilitator Functions
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Rocket.Chat Reviews

Adrian W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Clean interface, with easy access to chat anyone.
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Looks like a simple and easy to use software without a lot of added functionality all over the place. It also has possibilities to be very configurable to access directly to other pages, chats through links .
What is your favorite aspect of this product?
The simplicity
What do you dislike most about this product?
Calls are not of good quality
What recommendations would you give to someone considering this product?
A powerful yet economical software, cost-effective
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2023
A Platform that Helps to Streamline Business Messa
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Bruno F.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jul 2023
One of best in class!
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
It is ALL-IN-ONE: Instant messaging Video conferencing Webinar File collaboration File share Omnichannel
What is your favorite aspect of this product?
Freemium capabilities and Omnichannel. You can also deploy it by yourself
What do you dislike most about this product?
Support is mostly irresponsive unless you have a Premium license.
What recommendations would you give to someone considering this product?
This is waaaay better than Slack, yet for some reason, it's not all that well known. I would take this over Slack ANYDAY. It's hard to compete agains the likes of MS Teams that have a horrible product but gives you access as a bundle when you sign for Office360... Rocket.Chat is simply amazing when you put it against the aforementioned two. It's fast, gives you a ton of granular customization for a fraction of the cost.
Pros
- Enables Productivity
- Respectful
- Continually Improving Product
- Reliable
Cons
- Less Efficient Service
- Less Caring
- Wastes Time
Please tell us why you think this review should be flagged.
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