Rocket.Chat Customer Reviews 2025 | SoftwareReviews

Rocket.Chat

Composite Score

7.1 /10

CX Score

7.2 /10

9 Reviews Write a Review

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What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details

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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

0% Negative

12% Neutral

88% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

File Transfer

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

Application Share

Keyboard Mouse Control

Virtual Whiteboard

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Vendor Capability Ratings

Average 78

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Also Featured in...

Business Instant Messaging - Midmarket

Score 6.9

View Rocket.Chat in this category (opens in a new tab)

Rocket.Chat Reviews

Adrian W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Looks like a simple and easy to use software without a lot of added functionality all over the place. It also has possibilities to be very configurable to access directly to other pages, chats through links .

What is your favorite aspect of this product?

The simplicity

What do you dislike most about this product?

Calls are not of good quality

What recommendations would you give to someone considering this product?

A powerful yet economical software, cost-effective

Pros

Efficient Service
Effective Service
Caring
Saves Time

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

A Platform that Helps to Streamline Business Messa

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bruno F.

Role: Information Technology
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

One of best in class!

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

It is ALL-IN-ONE: Instant messaging Video conferencing Webinar File collaboration File share Omnichannel

What is your favorite aspect of this product?

Freemium capabilities and Omnichannel. You can also deploy it by yourself

What do you dislike most about this product?

Support is mostly irresponsive unless you have a Premium license.

What recommendations would you give to someone considering this product?

This is waaaay better than Slack, yet for some reason, it's not all that well known. I would take this over Slack ANYDAY. It's hard to compete agains the likes of MS Teams that have a horrible product but gives you access as a bundle when you sign for Office360... Rocket.Chat is simply amazing when you put it against the aforementioned two. It's fast, gives you a ton of granular customization for a fraction of the cost.

Pros

Enables Productivity
Respectful
Continually Improving Product
Reliable

Cons

Less Efficient Service
Less Caring
Wastes Time

Rocket.Chat

What is Rocket.Chat?

Company Details

Need Assistance?

Rocket.Chat Ratings

90 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Rocket.Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Midmarket

Rocket.Chat Reviews

Adrian W.

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

Pros

A Platform that Helps to Streamline Business Messa

Likeliness to Recommend

Pros

Bruno F.

One of best in class!

Likeliness to Recommend

Pros

Cons

Feature Ratings

File Transfer

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

Application Share

Keyboard Mouse Control

Virtual Whiteboard

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support