Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

Composite Score
7.3 /10
CX Score
7.5 /10
Category
Rocket.Chat
7.3 /10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

0% Negative
11% Neutral
89% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

File Transfer

88

Video Conferencing

84

Audio Conferencing VoIP

84

Instant Messaging

83

Audio Controls

83

Keyboard Mouse Control

81

Application Share

80

Virtual Whiteboard

78

Screen Share

77

Audio Conferencing Call in Bridge

77

Facilitator Functions

74

Vendor Capability Ratings

Average 74

Business Value Created

80

Breadth of Features

80

Ease of Customization

79

Ease of IT Administration

79

Quality of Features

78

Ease of Implementation

77

Availability and Quality of Training

72

Ease of Data Integration

69

Product Strategy and Rate of Improvement

69

Usability and Intuitiveness

65

Vendor Support

64

Rocket.Chat Reviews

Deepak R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use with very more effective features and

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

It is very cheapest if compare with other tools and easy to use with very more effective features and services

What is your favorite aspect of this product?

File sharing is very effective with very big data size

What do you dislike most about this product?

Nothing didn't find there

What recommendations would you give to someone considering this product?

It is very cheapest to other tools and easy to use on daily bases

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic product! Easy to use

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

Rocket Chat allows for a high degree of customization, including the ability to create custom integrations and add custom functionality through the use of plugins and APIs. Also Rocket. Chat is an open-source platform, meaning the code is freely available and can be modified to meet specific needs. This also enables a large and active community of developers and users to contribute to the platform's development and improvement. Unlike many other chat platforms, Rocket. Chat can be self-hosted on a user's servers, providing greater data security and privacy control.

What is your favorite aspect of this product?

My favorite aspects are its customization options, open-source nature, and self-hosting ability. Many users also appreciate the platform's ease of use and scalability, as well as the built-in support for video and voice conferencing. Another aspect is the large and active community of users and developers contributing to the platform's development and improvement. This community provides a wealth of resources and support for users, including a library of plugins and integrations and a forum for discussing and troubleshooting issues.

What do you dislike most about this product?

There are a few things I didn't like that much which include a less user-friendly interface and limited customization options compared to the desktop version of the platform. Additionally, some performance issues, such as slow load times and resource utilization problems.

What recommendations would you give to someone considering this product?

Rocket Chat is a highly customizable and flexible platform, but it may not be the best choice for everyone. Consider your specific communication and collaboration needs, as well as the size of your team, to determine whether Rocket.Chat is the right choice for you. It also can be self-hosted or used as a hosted service. Consider the pros and cons of each option, including the cost, control over data and security, and ease of setup and maintenance, to determine which is the best fit for you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Javier A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Versatile and Useful Tool for Communicating"

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

Its unique capabilities and the extensive administrative control it provides set it apart from similar programs.

What is your favorite aspect of this product?

In real time, you can publish a message, ping a specific individual, and embellish it with emoji—all of which I find quite convenient. Favoriting a chat room ensures that it always appears on your list of recent chats; easily changing your profile and preferences; and the ability to go back and make changes to previously posted messages are all features that I find useful.

What do you dislike most about this product?

It's frustrating when the program gets behind on messages and takes a full minute to catch up. I also dislike how the pinned messages feature is inconsistent and does not always function. It's possible to pin an invisible message to it, however I'm not sure if there's a limit to the number of characters you may use. Another thing I don't like is that you can't actually erase private messages with someone; all you can do is conceal them until you're ready to remove them.

What recommendations would you give to someone considering this product?

I recommend it because I like how easy it is to use. In addition to providing real-time communication, it is also quite simple to use and set up.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service