What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Video Conferencing
Audio Conferencing VoIP
Instant Messaging
Audio Controls
Keyboard Mouse Control
Application Share
Virtual Whiteboard
Screen Share
Audio Conferencing Call in Bridge
Facilitator Functions
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Rocket.Chat Reviews
Warren R.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2022
Great Instant Message App For Any Business
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket Chat is better than similar app due to the fact that it allows you to create Channels for different departments
What is your favorite aspect of this product?
I like that Rocket.Chat can be access on all devices. I like that it is very easy to use. With Rocket Chat you are able to create Channels for each department and also Private Channel for your team. When send a message to a channel or group you are able to notify all members of the group
What do you dislike most about this product?
Only thing about Rocket.Chat that I dislike is that it dont gives me the option to delete a private chat only option is to Hide chat
What recommendations would you give to someone considering this product?
I would recommend using Rocket.Chat within your organization as it reduces Talk Time as an agent will get instant response as it relates to getting assistance from support members
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Cilia F.
- Role: Consultant
- Industry: Other
- Involvement: Initial Implementation
Submitted Mar 2022
Rocket.chat the platform to be always in touch
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
It has made it much easier for us to send and receive files at work, and I can also use it outside of work, because of its public and private options. The integration with Gmail helps me save time by not looking for information through Gmail, but everything centralized in a single application.
What is your favorite aspect of this product?
Its mobile version is very easy to use and has all the tools and functions of its web version. It has a very simple, easy and intuitive interface, so its learning curve is low and in a short time it can be used with agility. Dragging and dropping files into the chat, to load them, is a time saving feature.
What do you dislike most about this product?
On some occasions the notifications have not arrived and I stop responding in time, messages in chat or mail, for not receiving the notification. It does not load files as fast as I would like and if they are more than one file, it takes a long time, I do not know if that is a problem of the computer's capacity or the software.
What recommendations would you give to someone considering this product?
This software helped us to improve our company's performance, because we are always communicating. The sending of information is done in a more fluid way, without the need to enter emails or other platforms. In general, it is a very good software to be connected among the members of the work team.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Chemicals
- Involvement: End User of Application
Submitted Dec 2021
IM for a low cost.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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