Rocket.Chat Customer Reviews 2025 | SoftwareReviews

Rocket.Chat

Composite Score

6.9 /10

CX Score

6.8 /10

22 Reviews Write a Review

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What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details

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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

80 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 65%
Conflict Resolution:: 60%
Strategy & Innovation:: 71%
Service Experience:: 65%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

10% Negative

6% Neutral

84% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 77

Task Management

Instant Messaging

Screen Sharing

File Sharing Collaboration

Search

Document Collaboration

Notifications

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Integration With Productivity Tools

Vendor Capability Ratings

Average 75

Ease of Customization

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Rocket.Chat Reviews

Shaunak P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Pretty much to expect for less price!

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

Rocket. Chat is a very professional tool, looks very clear and clean, built with priority enterprise support. It offers to chat and team collaboration using groups called channels and it's also very easy to share files here. They do not provide an email server. Admin has the right to control the happenings.

What is your favorite aspect of this product?

I loved many features like editing and deleting the texts that are sent, the feature to edit is revolutionary and it personally helps me a lot. I love the software and it is very easy to use, functions quickly and is also smart enough to handle the timezones of international team members. Channels help in keeping the groups for discussion productive.

What do you dislike most about this product?

Apart from providing a lot of features, there are a few downsides, too many crashes when an update is rolled out. Sometimes there is a delivery delay, especially in the mobile app. Still, it will not overshadow the pros.

What recommendations would you give to someone considering this product?

Rocket. Chat has a lot of community support as it is widespread in the industry. their pricing starts from free, so to start with, It will be a great tool.

Pros

Reliable
Enables Productivity
Inspires Innovation
Caring

Warren R.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great Instant Message App For Any Business

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

Rocket Chat is better than similar app due to the fact that it allows you to create Channels for different departments

What is your favorite aspect of this product?

I like that Rocket.Chat can be access on all devices. I like that it is very easy to use. With Rocket Chat you are able to create Channels for each department and also Private Channel for your team. When send a message to a channel or group you are able to notify all members of the group

What do you dislike most about this product?

Only thing about Rocket.Chat that I dislike is that it dont gives me the option to delete a private chat only option is to Hide chat

What recommendations would you give to someone considering this product?

I would recommend using Rocket.Chat within your organization as it reduces Talk Time as an agent will get instant response as it relates to getting assistance from support members

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Pandya S.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

RocketChat is easiest and most realiable chat tool

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

Rocket chat is more professional in terms of implementation and usage. it restricts users from private channels and discussion and also supports collaborative environment. it can be setup on your own business domain and it also comes with pre made mobile application.

What is your favorite aspect of this product?

My favorite thing is the ease of personalization that Rocket chat allows you. Your employees can use rocket chat from any corner if you setup it on you domain and it comes with app for both iOS and Android which helps in keeping it handy where ever you want it to be with you

What do you dislike most about this product?

I don't like the aspect of replying in thread, it creates a confusion when you cannnot see the the reply if a discussion in your inbox. it keeps showing a blue dot which is very annoying and must be resolved. It also hangs many times and shows that 'invalid user' and then I have to refresh the domain manually.

What recommendations would you give to someone considering this product?

You can definitely go with Rocket chat if you want a well designed solution for your internal communication. It will help you in branding you domain in your workspace. and it is very cost effective as well

Pros

Helps Innovate
Unique Features
Caring
Saves Time

Rocket.Chat

What is Rocket.Chat?

Company Details

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Rocket.Chat Ratings

85 Likeliness to Recommend

80 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Rocket.Chat?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Instant Messaging Real-time, text-based communication between two or more people

Screen Sharing The ability to share screens.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Search The system can search an entire body of a document for a keyword or phrase.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Notifications Tool alerts business of an application generated event.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Rocket.Chat Reviews

Shaunak P.

Pretty much to expect for less price!

Likeliness to Recommend

Pros

Warren R.

Great Instant Message App For Any Business

Likeliness to Recommend

Pros

Pandya S.

RocketChat is easiest and most realiable chat tool

Likeliness to Recommend

Pros

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Mattermost

Feature Ratings

Task Management

Instant Messaging

Screen Sharing

File Sharing Collaboration

Search

Document Collaboration

Notifications

Granular Access Management

Cross Platform Support

Voice and Video Collaboration

Integration With Productivity Tools

Vendor Capability Ratings

Ease of Customization

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support