Salesforce.com Inc

Salesforce Health Cloud

Composite Score

7.6 /10

CX Score

7.8 /10

9 Reviews Write a Review

Claim Software

What is Salesforce Health Cloud?

Patient engagement software from Salesforce builds on effective CRM features used by both B2C and B2B ecommerce businesses, adding secure communication, patient registration, scheduling, and reminders. Health Cloud CRM, you can unify patient data, facilitate communication across channels and devices, and ultimately enhance patient relationships. Salesforce Health Cloud also enables useful triggers and workflows that make important care information available to both patients and providers on any connected device.

Company Details

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Salesforce Health Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

78 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Health Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 81

Patient Portal

Prescription Management

Marketing Analytics

Recall List Generation

Survey Forms

EHR EMR Integration

Lab Integration

Live Chat

Patient Statements

Broadcast Messaging

Patient Records

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Salesforce Health Cloud Reviews

Massimo C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful Patient Engagement Tool

Likeliness to Recommend

9 /10

What differentiates Salesforce Health Cloud from other similar products?

The powerful engagement with all patients

What is your favorite aspect of this product?

The creation of new health record keeping

What do you dislike most about this product?

The intuition of this tool makes every patient happy

What recommendations would you give to someone considering this product?

The interesting option for businesses engagement

Pros

Helps Innovate
Reliable
Trustworthy
Caring

Luisella M.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Relatable Patients Managing App

Likeliness to Recommend

8 /10

What differentiates Salesforce Health Cloud from other similar products?

The collective engagement with all patients is fully supported

What is your favorite aspect of this product?

The creative process of managing every discussion makes every user ethical

What do you dislike most about this product?

The impressive performance in managing patients management

What recommendations would you give to someone considering this product?

Inclusive solutions for patients management

Pros

Helps Innovate
Enables Productivity
Unique Features
Fair

Shital M.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Excellent cloud for handling helath service.

Likeliness to Recommend

10 /10

What differentiates Salesforce Health Cloud from other similar products?

Salesforce health cloud provide lot of unique features which differentiate from others .

What is your favorite aspect of this product?

Handling patients data and software meta data at the same time .

What do you dislike most about this product?

There it nothing to dislike about this product.

What recommendations would you give to someone considering this product?

I would surely recommend to use this product because of its unique features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Salesforce Health Cloud

What is Salesforce Health Cloud?

Company Details

Need Assistance?

Salesforce Health Cloud Ratings

93 Likeliness to Recommend

78 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Salesforce Health Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Portal Patients can view personal health information, appointment summaries, lab results, future bookings and more.

Prescription Management Includes computerized physician order entry (CPOE), prescription reminders, E-prescriptions, and prescription renewals.

Marketing Analytics Promote your practice with built-in email and text marketing tools sent to patients.

Recall List Generation Searches system for overdue appointments, rebooks via automated outreach to patient, creates a working list for staff. Regularly includes notes function.

Survey Forms Survey forms can help simplify the collection and analysis of practitioner performance information.

EHR EMR Integration Includes patient records access, patient data sharing, and e-charting.

Lab Integration Patients can view online lab results, prescribed medications and educational materials to help communication with clinicians and patients via secure messaging.

Live Chat Allows practioners to communicate with patients by text.

Patient Statements Patients can receive reminders to pay, appointment estimates, insurance verification and eligibility transactions.

Broadcast Messaging Mass patient messaging to send updates about office closures, vaccine availability, or new services.

Patient Records Includes physician-patient communication, EHR/EMR, and e-charting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Health Cloud Reviews

Massimo C.

Powerful Patient Engagement Tool

Likeliness to Recommend

Pros

Luisella M.

Relatable Patients Managing App

Likeliness to Recommend

Pros

Shital M.

Excellent cloud for handling helath service.

Likeliness to Recommend

Pros

Feature Ratings

Patient Portal

Prescription Management

Marketing Analytics

Recall List Generation

Survey Forms

EHR EMR Integration

Lab Integration

Live Chat

Patient Statements

Broadcast Messaging

Patient Records

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration