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Salesforce.com Inc

Salesforce Health Cloud

Composite Score

7.6 /10

CX Score

7.8 /10

9 Reviews Write a Review

Claim Software

What is Salesforce Health Cloud?

Patient engagement software from Salesforce builds on effective CRM features used by both B2C and B2B ecommerce businesses, adding secure communication, patient registration, scheduling, and reminders. Health Cloud CRM, you can unify patient data, facilitate communication across channels and devices, and ultimately enhance patient relationships. Salesforce Health Cloud also enables useful triggers and workflows that make important care information available to both patients and providers on any connected device.

Company Details

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Salesforce Health Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

77 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Health Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 81

Patient Portal

Prescription Management

Marketing Analytics

Recall List Generation

Survey Forms

EHR EMR Integration

Lab Integration

Live Chat

Patient Statements

Broadcast Messaging

Patient Records

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Salesforce Health Cloud Reviews

Elijah S.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

A powerful CRM for Healthcare

Likeliness to Recommend

9 /10

What differentiates Salesforce Health Cloud from other similar products?

Salesforce Health Cloud stands out for its robust patient relationship management capabilities.

What is your favorite aspect of this product?

My favorite aspect is its comprehensive 360-degree patient view, which centralizes clinical and non clinical data to enable personalized, coordinated care across the entire healthcare team.

What do you dislike most about this product?

I dislike its complexity and cost of customization and integration.

What recommendations would you give to someone considering this product?

Ensure to have a clear implementation plan and budget for custom development.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Nandu K.

Role: Sales Marketing
Industry: Healthcare
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted May 2025

it was fantastic.

Likeliness to Recommend

10 /10

What differentiates Salesforce Health Cloud from other similar products?

Built on the Salesforce Platform Most competitors are standalone platforms, while Health Cloud benefits from Salesforce's mature, proven architecture. 360-Degree Patient View Many systems focus only on clinical data or claims, not holistic patient context. Seamless Integration with EHRs and Systems (via FHIR, HL7, APIs) Offers flexible interoperability capabilities; many competitors require third-party tools or have rigid EHR dependencies.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Health Cloud is its 360-degree patient view combined with customizable care coordination tools. It pulls together clinical data, SDoH, lifestyle information, communication history, and care team interactions into one unified profile. This empowers providers to deliver personalized, holistic care, rather than just treating isolated conditions or encounters. The flexibility to customize workflows, tasks, and alerts based on specific patient needs or roles (e.g., care manager vs. nurse) is a big differentiator.

What do you dislike most about this product?

The biggest drawback of Salesforce Health Cloud is its complexity and high implementation effort—especially for organizations without deep Salesforce expertise. High customization requirements: Out of the box, it’s more of a framework than a plug-and-play solution. Most healthcare orgs need significant configuration to align it with their workflows. Cost: Licensing fees, implementation, and ongoing customization can be expensive—potentially limiting adoption among smaller providers or nonprofits. Steep learning curve: For care teams used to clinical EHR systems, Health Cloud’s CRM-style interface and terminology can take time to get u.

What recommendations would you give to someone considering this product?

Clearly Define Your Goals and Use Cases Identify your primary objectives (e.g., improving care coordination, boosting patient engagement, enabling population health). Make sure Health Cloud aligns with your clinical, operational, and digital transformation goals. Assess Your Internal Salesforce Expertise Do you already use Salesforce in other departments? If not, plan for external consultants or hire in-house Salesforce-certified health cloud admins/developers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ALI S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

All in One Management Tool

Likeliness to Recommend

9 /10

What differentiates Salesforce Health Cloud from other similar products?

Salesforce Health Cloud stands out by giving a full view of patient data, helping teams work together in real time. It uses AI for insights and can be customized for different healthcare needs.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Health Cloud is its 360-degree patient view, which combines all relevant medical and social data, allowing healthcare providers to deliver more personalized and effective care

What do you dislike most about this product?

One downside of Salesforce Health Cloud is its complexity. The platform can be difficult to set up and navigate, requiring significant time and training for healthcare teams to fully use its features.

What recommendations would you give to someone considering this product?

If someone is considering Salesforce Health Cloud, ensure you have the time and resources for training, as the platform can be complex to set up.

Pros

Helps Innovate
Trustworthy
Caring
Respectful

Cons

Less Generous

Salesforce Health Cloud

What is Salesforce Health Cloud?

Company Details

Need Assistance?

Salesforce Health Cloud Ratings

93 Likeliness to Recommend

77 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Salesforce Health Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Portal Patients can view personal health information, appointment summaries, lab results, future bookings and more.

Prescription Management Includes computerized physician order entry (CPOE), prescription reminders, E-prescriptions, and prescription renewals.

Marketing Analytics Promote your practice with built-in email and text marketing tools sent to patients.

Recall List Generation Searches system for overdue appointments, rebooks via automated outreach to patient, creates a working list for staff. Regularly includes notes function.

Survey Forms Survey forms can help simplify the collection and analysis of practitioner performance information.

EHR EMR Integration Includes patient records access, patient data sharing, and e-charting.

Lab Integration Patients can view online lab results, prescribed medications and educational materials to help communication with clinicians and patients via secure messaging.

Live Chat Allows practioners to communicate with patients by text.

Patient Statements Patients can receive reminders to pay, appointment estimates, insurance verification and eligibility transactions.

Broadcast Messaging Mass patient messaging to send updates about office closures, vaccine availability, or new services.

Patient Records Includes physician-patient communication, EHR/EMR, and e-charting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Health Cloud Reviews

Elijah S.

A powerful CRM for Healthcare

Likeliness to Recommend

Pros

Nandu K.

it was fantastic.

Likeliness to Recommend

Pros

ALI S.

All in One Management Tool

Likeliness to Recommend

Pros

Cons

Feature Ratings

Patient Portal

Prescription Management

Marketing Analytics

Recall List Generation

Survey Forms

EHR EMR Integration

Lab Integration

Live Chat

Patient Statements

Broadcast Messaging

Patient Records

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration