Salesforce.com Inc

Salesforce Platform

Composite Score

8.9 /10

CX Score

9.1 /10

70 Reviews Write a Review

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What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative

1% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 83

Application Security

Collaboration

Role-Based Access Management

Cloud Deployment

End to End Lifecycle Management

Cross-Platform Deployment

Audit Trail

Import and Export Capabilities

Application Inventory and Dashboard

Plug-and-Play Architecture

Data and Entity Mapping

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Ebenezer A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Efficient and User-Friendly: A Game-Changer

Likeliness to Recommend

7 /10

What differentiates Salesforce Platform from other similar products?

1. Comprehensive CRM Integration 2. Low-Code/No-Code Development 3. Extensive Ecosystem 4. AI and Analytics 5. Scalability and Flexibility 6. Security and Compliance 7. Mobile-First Approach 8. Community and Collaboration 9. Continuous Innovation 10. Extensive Support and Resources

What is your favorite aspect of this product?

My favorite aspect of the Salesforce Platform is its **comprehensive CRM integration**. The seamless connection between custom applications and Salesforce's industry-leading CRM allows businesses to create highly tailored, customer-centric solutions. This integration ensures that all customer data and interactions are centralized, providing a unified view that enhances decision-making and improves customer experiences. The ability to leverage CRM data within custom applications without complex integrations or data silos is a significant advantage, making the Salesforce Platform particularly powerful for businesses focused on customer relation

What do you dislike most about this product?

One of the most commonly cited drawbacks of the Salesforce Platform is its **cost**. The pricing structure can be complex and expensive, especially for small to medium-sized businesses. Costs can quickly escalate with the addition of premium features, customizations, and integrations. Additionally, the need for specialized Salesforce developers or consultants to fully leverage the platform's capabilities can add to the overall expense. Some users also find that the platform's extensive features and customization options can lead to a steep learning curve, requiring significant time and resources for training and onboarding.

What recommendations would you give to someone considering this product?

1. Assess Your Needs 2. Leverage CRM Integration 3. Start Small 4. Utilize Low-Code/No-Code Tools 5. Explore AppExchange 6. Invest in Training 7. Plan for Scalability 8. Understand Licensing and Costs 9. Utilize Community and Support 10. Test Thoroughly

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nishith C.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Efficient Tool

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Perfectly integerable on required SAAS products. Developing , testing , management are easy and automated to make process streamline.

What is your favorite aspect of this product?

Low efforts in terms of developing codes , testing tools, creating tickets.

What do you dislike most about this product?

Reports and total cost

What recommendations would you give to someone considering this product?

Flexible , scalable powerful suit of products for all organization needs either manually or automatically.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Cons

Slower Product Innovation
Charges for Enhancements
Inhibits Innovation

Chintan D.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Amazing capabilities and very user friendly

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

It is very user friendly and easy to use.

What is your favorite aspect of this product?

Easy to implement and use.

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

Go for it. Really amazing CRM to elevate your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Audit Trail View all previous activity including any recent edits and user access.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Ebenezer A.

Efficient and User-Friendly: A Game-Changer

Likeliness to Recommend

Pros

Nishith C.

Efficient Tool

Likeliness to Recommend

Pros

Cons

Chintan D.

Amazing capabilities and very user friendly

Likeliness to Recommend

Pros

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Feature Ratings

Application Security

Collaboration

Role-Based Access Management

Cloud Deployment

End to End Lifecycle Management

Cross-Platform Deployment

Audit Trail

Import and Export Capabilities

Application Inventory and Dashboard

Plug-and-Play Architecture

Data and Entity Mapping

Vendor Capability Ratings

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of Implementation