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Salesforce.com Inc

Salesforce Platform

Composite Score

8.9 /10

CX Score

9.2 /10

78 Reviews Write a Review

Claim Software

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Unique Features
Performance Enhancing

Feature Ratings

Average 83

Application Security

Collaboration

Cloud Deployment

Audit Trail

Role-Based Access Management

Application Inventory and Dashboard

Data and Entity Mapping

Import and Export Capabilities

End to End Lifecycle Management

Vendor Community and Marketplace

Cross-Platform Deployment

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Yash A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Confounding with data encryption.

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Exemplary tool with easier communication across departments. Flexibility with ease of applications deployment in the cloud. It's excellence with support of third party applications especially for authentication.

What is your favorite aspect of this product?

Efficiency with control of web based applications remotely. Astounding with giving user capabilities to control applications remotely. Spectacular with ease of installation on the servers. Reliable with endpoints access.

What do you dislike most about this product?

It's such an astounding software with enforcing the password policy. No complaints.

What recommendations would you give to someone considering this product?

Yes it's creation of virtual machines which is superb with load balancing. Spectacular with ease of installation on the servers. Allow user to test the application performance. Magnificent with ease of application deployment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maja B.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazing tool, can do everything

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

You can do anything on Salesforce if you learn how to

What is your favorite aspect of this product?

LOTS of training available. A full career

What do you dislike most about this product?

Without the trainings it's impossible to get anything done

What recommendations would you give to someone considering this product?

Go for it - but you'll have to allocate time and resources to it

Neira H.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Perfect for Opportunity, & Contact Tracking

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

The software offers accessible features, user-friendly interface, low-code capabilities, robust security, and seamless customization and integration options.

What is your favorite aspect of this product?

The tool operates efficiently, is well-organized, offers extensive functionalities, and incorporates a robust system for process monitoring and protection. Additionally, the substantial database allows users to store all project-related documents. We appreciate the development of this valuable tool and the ongoing efforts to enhance its capabilities. Thank you for your dedication to improvement.

What do you dislike most about this product?

Drawbacks: Implementing Salesforce can be quite challenging, requiring meticulous planning and organization of processes to fully leverage its advantages. The platform encompasses CRM management, data analysis, and application measurement, which demands significant time and effort to set up the installation properly.

What recommendations would you give to someone considering this product?

If you are facing a challenge and aiming to rapidly expand your business, Salesforce is the ideal solution for you. With its diverse range of products tailored for product, marketing, and sales teams, Salesforce provides the tools you need to effectively address your business needs and drive growth.

Pros

Performance Enhancing
Trustworthy
Unique Features
Inspires Innovation

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Salesforce Platform Ratings

91 Likeliness to Recommend

99 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration Allows multiple users to comment on, mark-up, annotate, or edit artifacts. Provides team sites, workspaces or other landing areas that enhance productivity.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Audit Trail View all previous activity including any recent edits and user access.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Yash A.

Confounding with data encryption.

Likeliness to Recommend

Pros

Maja B.

Amazing tool, can do everything

Likeliness to Recommend

Neira H.

Perfect for Opportunity, & Contact Tracking

Likeliness to Recommend

Pros

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