Salesforce.com Inc

Salesforce Platform

Composite Score

8.9 /10

CX Score

9.1 /10

70 Reviews Write a Review

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What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative

1% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 83

Application Security

Collaboration

Role-Based Access Management

Cloud Deployment

End to End Lifecycle Management

Cross-Platform Deployment

Audit Trail

Import and Export Capabilities

Application Inventory and Dashboard

Plug-and-Play Architecture

Data and Entity Mapping

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Mary Rose M.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to navigate, user-friendly

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Unlike other similar products, Salesforce is entirely operated through cloud. You can use Salesforce at any place where there is internet

What is your favorite aspect of this product?

What I like about Salesforce is that a case is automatically created once a client emails the assigned email of the platform and is also automatically designated to the correct account.

What do you dislike most about this product?

When a case is closed, a follow-through email in the same case is not immediately assisted. A notification of a follow-through email in a closed case will be helpful to the case handler.

What recommendations would you give to someone considering this product?

One of the benefits of Salesforce is you can check all the requests made by clients through the cases. It will be a big help in monitoring statuses of different clients

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Shivankur N.

Role: Consultant
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

TRUST - Best platform to go with

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

The core values that company brings in when connected with their clients differentiate it from other similar products

What is your favorite aspect of this product?

It's the best platform for any background whether it be IT or non IT. Anyone can start from scratch and Excel in this product implementation

What do you dislike most about this product?

There is nothing as such to dislike about

What recommendations would you give to someone considering this product?

I would say anyone can go blindly with this product as their core value is Trust with which you can achieve greater heights in any sectors

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Jenna H.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Awesome customization, but be careful!

Likeliness to Recommend

9 /10

What differentiates Salesforce Platform from other similar products?

The customization capabilities

What is your favorite aspect of this product?

The numerous out of the box integrations with any product we could ever need

What do you dislike most about this product?

The customization without proper guidance can be a huge downfall. Once it’s over customized there’s not much we can do when integrating new third party app layers

What recommendations would you give to someone considering this product?

Hire a consultant to help you onboard and have strict data governance standards when implementing and for ongoing structure and maintenance

Pros

Security Protects
Enables Productivity
Helps Innovate
Continually Improving Product

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Audit Trail View all previous activity including any recent edits and user access.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Mary Rose M.

Easy to navigate, user-friendly

Likeliness to Recommend

Pros

Shivankur N.

TRUST - Best platform to go with

Likeliness to Recommend

Pros

Jenna H.

Awesome customization, but be careful!

Likeliness to Recommend

Pros

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Feature Ratings

Application Security

Collaboration

Role-Based Access Management

Cloud Deployment

End to End Lifecycle Management

Cross-Platform Deployment

Audit Trail

Import and Export Capabilities

Application Inventory and Dashboard

Plug-and-Play Architecture

Data and Entity Mapping

Vendor Capability Ratings

Business Value Created

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of Implementation