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SAP Sales Cloud Logo
SAP

SAP Sales Cloud

Composite Score
7.2 /10
CX Score
7.8 /10
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Software Claimed
Category
SAP Sales Cloud
7.2 /10

What is SAP Sales Cloud?

Deliver exceptional sales experiences and increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations.

Company Details

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SAP Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Sales Cloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 76

Customer Service Management

80

Sales Management

80

Marketing Management

78

Account and Contact Management

77

Analytics and Reporting

76

Collaboration

75

Lead Management

75

Quote Contract and Proposal

72

Activity and Workflow Management

71

Mobile

70

Telephony and Call Center Management

67

Vendor Capability Ratings

Average 77

Breadth of Features

79

Quality of Features

77

Ease of Data Integration

77

Business Value Created

75

Ease of Implementation

75

Ease of Customization

75

Product Strategy and Rate of Improvement

74

Vendor Support

74

Availability and Quality of Training

73

Ease of IT Administration

72

Usability and Intuitiveness

72

SAP Sales Cloud Reviews

brianna o.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

SAP helps you Deliver exceptional sales

Likeliness to Recommend

8 /10

What differentiates SAP Sales Cloud from other similar products?

SAP helps you Deliver exceptional sales experiences and expression . Increase your revenue and promotion by supporting client-driven deals commitment with a 360-degree perspective on each client and their operations. Let your business association invest more energy building connections and drawing in with clients.

What is your favorite aspect of this product?

The platforms give Salesforce digitally associated lead, opportunity, and gauge processes. Further development deals usefulness of connected devices, intelligent dashboards, and ongoing client examination. It also provides synchronization with Microsoft Outlook and Google Gmail. But there is a problem with connectivity as the internet slows down the program automatically shutdowns and log you out.

What do you dislike most about this product?

The device has a challenging to-learn User Interface with extremely hearty changes and updates. Assuming you have an organization issue the program will close and show you out and keep you out of a QN that you are chipping away at the hour of the interference. The apparatus is exorbitant and invests in some opportunity to learn and comprehend. Generally, the program is so resolute, slow, hard to make amendments immediately.

What recommendations would you give to someone considering this product?

With the SAP Sales Cloud arrangement, you can smooth out and automate basic selling processes and enable merchants with insightful proposals.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Caring

Helgi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Manage your sales easily with it.

Likeliness to Recommend

8 /10

What differentiates SAP Sales Cloud from other similar products?

It helps manage your info in one place for the entire organization to access. It’s safe and secure as well as simple to use. It keeps individuals inside the organization organized and held in charge of the tasks they’re responsible for within the system. It’ll track and show you if some haven’t completed their jobs, and you can see if there’s a problem at that stage within the organization.

What is your favorite aspect of this product?

Choosing SAP is one of the simplest choices we’ve made. SAP has occupied most of the houses within the market and remains growing massively. SAP comes with all new versions and upgrades, that are easy and easier for organizations. As a technical consultant, I favor the fact that the tool can be integrated into several third-party programs and API’. This makes it straightforward for the stakeholders to search out all the info in one place.

What do you dislike most about this product?

Though SAP’s CRM tool is incredibly helpful however the license is pricey and needs to be experienced skills to migrate information from the legacy systems and for any customization that you simply need. A person cannot maintain or manage the system alone. Connecting to the backend system continues to be not that smooth. If any developments are needed then there looks to be a challenge. And additionally, it’s not as swift as SFDC.

What recommendations would you give to someone considering this product?

I extremely suggest SAP’s CRM tool for somebody with a high client volume wherever thousands of orders are processed daily. When we expect any enterprise resource planning (ERP) tool, SAP would be the primary that involves the mind.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

Nripendra K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Best CRM tool

Likeliness to Recommend

9 /10

What differentiates SAP Sales Cloud from other similar products?

Marketing and Sales and Service are very useful per-sales planning and post-sales analytical analysis. A gift to our business this program has been. It is also cloud base, so it's cheaper than housing it onside data storage and it also provides quick tips to the developer that makes easy to use the product.

What is your favorite aspect of this product?

It is implemented for different customer interaction channels, such as Interaction Center, Internet, and Mobile clients (hand-held devices like laptop, mobile, etc.). It has been a good tool for me to use as it's user interface is very easy to use and also my clients are also able to use it easily.

What do you dislike most about this product?

Consumes lots of ram resulting in slowing of my system. Unappealing design. You have to select first what you are searching for (number, text etc), and then type the keyword or the number in the search engine.

What recommendations would you give to someone considering this product?

have use SAP CRM as ticketing tracking system for customer support and will highly recommend this to use once.Majorly used for lead conversion into customer and regular follow-up and account grooming, maintenance.

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product