SAP

SAP Sales Cloud

Composite Score

7.2 /10

CX Score

7.8 /10

13 Reviews Write a Review

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What is SAP Sales Cloud?

Deliver exceptional sales experiences and increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations.

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SAP Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Sales Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 76

Customer Service Management

Sales Management

Marketing Management

Account and Contact Management

Analytics and Reporting

Collaboration

Lead Management

Quote Contract and Proposal

Activity and Workflow Management

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Also Featured in...

Sales Analytics

Score 8.1

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SAP Sales Cloud Reviews

Ayrton C.

Role: Vendor Management
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

a solution that incorporates all relevant aspects

Likeliness to Recommend

10 /10

What differentiates SAP Sales Cloud from other similar products?

What's most significant is that all portions of the system were linked to one another. As a result, the procedure, coordination, and communication have been streamlined. When I had questions, the customer care representatives were always willing to assist me in any way. SAP veterans will have no problem navigating the user interface with ease. The CRM system integrates readily with other commonly used SAP standard solutions (e.g. SAP ERP). As a result, complicated data migrations and interface programming are no longer required.

What is your favorite aspect of this product?

Team members shared communication and to-dos via SAP, and tasks were automatically assigned. SAP was also in charge of lead and contact management. Everyone has access to all information (contact, sales, on-site visits, emails, and so on) because it's kept in a single, easily accessible spot. This makes it easier for you and the rest of the team to communicate and stay organized. Customer activities are being processed and mapped. Processing and interface to the backend are being processed. A faithful companion in everyday life.

What do you dislike most about this product?

There's nothing I don't like about it, except that I wish more people were using SAP CRM. I've previously used SAP in programs and found it a challenge because each program had a distinct need to meet; however, with SAP CRM, I had all I needed in one location. This program is used by each and every member of our team. It has a dated look about it. Only after putting in a lot of work can connectivity with other programs be accurately portrayed. Only a limited number of mobile applications are feasible at this time.

What recommendations would you give to someone considering this product?

The key advantage of current CRM systems is that they cover the entire customer experience to a high degree. Along with this comes the enormous benefit of having a 360-degree perspective of the consumer, which takes into account all of their behaviors. Opportunities, opportunities, and activity management (appointments/visits, phone calls, emails) are the most commonly used functionalities, as are reporting capabilities. The key advantage of current CRM systems is that they cover the entire customer experience to a high degree.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Best CRM to work

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

"SAP SALES CLOUD REVIEW"

Likeliness to Recommend

8 /10

What differentiates SAP Sales Cloud from other similar products?

I think lead Routing is the Aspects what differenciate SAP Sales Cloud from other product, In SAP Right leads are assigned to appropriate Salesperson and Proper Follow method is Used

What is your favorite aspect of this product?

1) Dashboard is Quite user friendly it helps the Salesperson to make Deeper analysis and deliver deeper intelligence. 2) Lead Management is also very good In SAP right from Lead generation to Follow up to Closing.

What do you dislike most about this product?

1) Must give a free for a certain duration so that Customers can used it and then upgrade to the paid version

What recommendations would you give to someone considering this product?

Definitely go for it, it will help your organisation to Grow and you will love the Change.

Pros

Reliable
Saves Time
Continually Improving Product
Enables Productivity

SAP Sales Cloud

Software Claimed

What is SAP Sales Cloud?

Company Details

Book a Free Demo Today!

SAP Sales Cloud Ratings

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love SAP Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Sales Analytics

SAP Sales Cloud Reviews

Ayrton C.

a solution that incorporates all relevant aspects

Likeliness to Recommend

Pros

Best CRM to work

Likeliness to Recommend

Pros

FARHAAN S.

"SAP SALES CLOUD REVIEW"

Likeliness to Recommend

Pros

Feature Ratings

Customer Service Management

Sales Management

Marketing Management

Account and Contact Management

Analytics and Reporting

Collaboration

Lead Management

Quote Contract and Proposal

Activity and Workflow Management

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness