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SAP

SAP SuccessFactors HCM

Composite Score

7.3 /10

CX Score

7.6 /10

57 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Management category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

10% Negative

15% Neutral

75% Positive

Pros

Security Protects
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 80

Talent Acquisition

Career Pathing

Compensation Management

Collaboration

Wellness

Employee Engagement

Onboarding Offboarding

Performance Management

Learning and Development

Rewards Recognition

Succession Planning

Vendor Capability Ratings

Average 76

Business Value Created

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Also Featured in...

Human Capital Management - Enterprise

Score 7.9

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Acquisition Suites

Score 7.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Score 7.3

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Fantastic product

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Book a Free Demo Today!

Awards & Recognition

SAP SuccessFactors HCM Ratings

83 Likeliness to Recommend

96 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Career Pathing Ability to map and communicate standard employee career paths.

Compensation Management Software provides ability to track and measure employee compensation

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Wellness Ability to track and manage employee wellness programs and their usage

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Succession Planning Software contains employee succession planning functionality.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Human Capital Management - Enterprise

Talent Acquisition Suites

Internal Talent Marketplace

SAP SuccessFactors HCM Reviews

Fantastic product

Likeliness to Recommend

Pros

Most Popular SAP SuccessFactors HCM Comparisons

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1
Since last award

Feature Ratings

Talent Acquisition

Career Pathing

Compensation Management

Collaboration

Wellness

Employee Engagement

Onboarding Offboarding

Performance Management

Learning and Development

Rewards Recognition

Succession Planning

Vendor Capability Ratings

Business Value Created

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement