
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Enables Productivity
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Task Reporting
Task Categorization
Add Attachments
Task Prioritization
List Tasks
Due Dates
Notifications
Add Notes
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Score 9.1
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Project Portfolio Management - Midmarket
Score 9.1
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Project Management - Enterprise
Score 8.9
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Smartsheet Reviews

Lehar A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2024
Honest Review of Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet stands out from others because of it's feature of adding attachment and automation.
What is your favorite aspect of this product?
Before using Smartsheet, I used to work on Excel a lot, but Smartsheet is really the best tool to professionally work on. I can even add attachments and add automation, so I don't have to mail the file after any changes. I can easily automate it and the person can get notification.
What do you dislike most about this product?
nothing at all.
What recommendations would you give to someone considering this product?
First of all, explore all it's features, and you might get confuse initially using it, but trust me, it really is the best tool to manage all your projects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Siddharth j.
- Role: Operations
- Industry: Education
- Involvement: Vendor Management and Renewal
Submitted Jun 2024
Product is outstanding with limited formulas
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It provides various automation, notifications and reminders features. We can also attach documents in each row which is unique
What is your favorite aspect of this product?
I am satisfied however, few excel formulas does not work in Smartsheet
What do you dislike most about this product?
Few excel formulas does not work
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Rachel H.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2024
SmartSheet helps us and organizes our teamwork
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Making a board is a big help. No matter where you paste the data, it will always be in the same format. The sheet supports multiple users at once, and unlike Excel, filters used by one person will not affect the work of the other.
What is your favorite aspect of this product?
I like the intuitive design, adaptability in creating different types of sheets, powerful project management capabilities, customizable templates, wide range of integrations and continuous updates in Smartsheet work together to make teams more efficient and productive.
What do you dislike most about this product?
It can be quite annoying when two users try to enter data into the same column at the same time because the previous entry is often overwritten. This seems to be happening more frequently lately and usually occurs when you launch Smartsheet for the first time each day; At other times it opens and loads the sheets quickly.
What recommendations would you give to someone considering this product?
If I want to improve my company's productivity or just make some minor adjustments, I can use Smartsheet to keep track of everything. With your help, I can keep everyone informed about the project and send friendly reminders. It seems like everyone involved in the project is choosing to take a slightly different tack. The ability to monitor other team members even when they are not actively participating is another advantage.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
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