Smartsheet Logo
Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Collaboration

89

Planning and Scheduling

85

Workflow Management

85

Document Management

84

Resource Management

83

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Usability and Intuitiveness

82

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Smartsheet Reviews

Neha G.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Excellent product

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its unique blend of spreadsheet-like simplicity and powerful project management features. It offers flexible grid views, automation, and real-time collaboration. Unlike competitors, it excels at handling complex workflows and scalable projects while integrating well with popular apps like Microsoft 365 and Google Workspace for seamless collaboration.

What is your favorite aspect of this product?

Smartsheet’s best feature is its spreadsheet-style interface combined with powerful project management tools. It seamlessly integrates automation, Gantt charts, and real-time collaboration, making complex workflows easy to manage. The flexibility to customize dashboards, track progress, and integrate with other business tools enhances productivity for teams of all sizes.

What do you dislike most about this product?

Smartsheet's main downside is its learning curve, especially for users unfamiliar with spreadsheets or project management tools. The cost can be high for small teams, with advanced features requiring premium plans. Additionally, it lacks built-in time tracking and more sophisticated resource management compared to some competitors.

What recommendations would you give to someone considering this product?

Start with Smartsheet’s free trial to explore its features and assess if the interface suits your team. Invest time in learning automation and reporting for maximum efficiency. If managing complex projects, consider premium plans. Integrate with your existing tools like Google Workspace. Provide team training to minimize the learning curve.

Pros

  • Continually Improving Product
  • Fair
  • Helps Innovate
  • Unique Features

Cons

  • Less Performance Enhancing
  • Wastes Time
  • Less Generous

Watson B.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Versatile Collaboration Platform.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

The great feature value is Smartsheet’s ecosystem. The platform also connects with various other business tools including CRM systems, messaging platforms and productivity suites. This multifaceted interoperability enables companies to create one single digital workspace that displaces data silos and increases productivity. The ability to schedule data migration between Smartsheet and other enterprise applications sets it apart from others that are less integrated.

What is your favorite aspect of this product?

The customizable reporting and dashboard-building tools of Smartsheet are also a strength. Reports can be built professional-looking, livestreaming and pulled from multiple sheets and projects. The dashboard drag and drop editor is available so anyone, even non-technical, can design entire project plans, splicing and matching charts, metrics, and timelines. Such data flexibility enables stakeholders across all departments to know project status in real-time and act based on data. You can program data sharing between Smartsheet and business-critical systems, this makes it stand out from competitors that can’t.

What do you dislike most about this product?

The drawback is the platform’s way of managing resources. Smartsheet does include some very basic resource planning and forecasting functions but is limited in comparison with dedicated resource management tools. For users who want some advanced capacity planning, skill-based resource allocation, or resource forecasting over the long term, Smartsheet’s capabilities are a bit skewed. This is especially hard for teams leading large, complex projects with a range of resource needs.

What recommendations would you give to someone considering this product?

You have to have proper training and change management when using Smartsheet. Platform interface is a bit easy to understand but all you can do with it is grasp its nitty gritty. Make Smartsheet champions in your organization to increase adoption and knowledge transfer. And remember to make use of Smartsheet’s extensive learning resources such as webinars, documentation and communities. If you read through these articles, your team will be quick to understand how to operate the software and brainstorm with creative use cases to implement its capabilities for your business needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex-Kel S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Flexible Project Management Tool.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is different by being at once a spreadsheet tool and a project management software. The platform’s grid pattern is familiar to spreadsheet people but it also offers some robust tools such as Gantt charts, kanban boards and automated workflows. This hybrid solution is easier to learn than some more advanced project management systems and therefore more readily accessible to the wider set of users in an organization.

What is your favorite aspect of this product?

I love that Smartsheet is so automated. The app gives users the power to create detailed multi-step workflows that could be quite useful for streamlining projects. You could, for example, automate push notifications for future due dates, approve documents when certain conditions are satisfied, or even just notify you when a task is complete. That kind of automation is time saving, human error-reducing and it assures the project management of an organization.

What do you dislike most about this product?

The only downside of Smartsheet that I don’t like is that it’s not very offline. It does have a mobile app available, but the app’s capabilities are limited when you’re not connected to the internet. This is an issue for team members that have to update project data or look at sensitive information in locations with a poor internet connection. The lack of powerful offline support could affect productivity of teams operating from different countries or on the road.

What recommendations would you give to someone considering this product?

If you are a business owner thinking about using Smartsheet, I suggest first conducting a thorough project management and team analysis. Smartsheet is ideally suited to teams where flexibility and teamwork are key and project managers might not be the same. For your business that cares about something flexible enough to fit multiple project workflows and evolve with your company Smartsheet is a good option. Just make sure its features are exactly what you need (e.g. in resource management and custom use cases for the industry).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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