What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

86

Task Categorization

86

Add Attachments

85

Task Prioritization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Breadth of Features

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Brandi A.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

SmartSheet is a great product.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

SmartSheet is similar to other products.

What is your favorite aspect of this product?

My favorite features on SmartSheet is the Task management.

What do you dislike most about this product?

I wish you could integrate other products and the form builder could use some more features.

What recommendations would you give to someone considering this product?

Use SmartSheet for the Project management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amr E.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Streamlined Project Management and Collaboration

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet is great for managing projects. It's easy to organize and track tasks with its spreadsheet-like interface. It also has a collaborative work environment, which is helpful for communication among team members. The automation and integration capabilities save time and increase productivity. Smartsheet is suitable for organizations of all sizes, and its mobile accessibility allows for flexibility and productivity. Overall, it's a good choice for a versatile project management solution.

What is your favorite aspect of this product?

I find it helpful to have a project management solution that allows for dynamic spreadsheets and automation of repetitive tasks. Real-time collaboration with team members is also important for effective communication and productivity. Overall, having these capabilities in a project management tool can greatly increase efficiency and organization.

What do you dislike most about this product?

When choosing project management tools, cost is crucial for small teams or limited budgets. Find a tool that suits your needs and doesn't charge for unnecessary features. Smartsheet's pricing may seem high compared to other options, with some features only in higher-priced plans.

What recommendations would you give to someone considering this product?

If you are thinking about using SmartSheet, I would highly recommend taking the time to evaluate your team's needs and budget to determine if it's the right fit for your project management needs. SmartSheet offers a variety of plans with varying features and price points, so it's important to do your research and compare it to other options to ensure you are getting the best value for your investment. Overall, SmartSheet is a reliable and efficient tool that can greatly improve your team's collaboration and productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Rausibell M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Smartsheet for project management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is used in our project management company to facilitate teamwork and the development of projects that are managed by several people, allowing them to work online keeping all at the same time the same north required for the success of future projects, project management and resource management is greatly improved with the use of Smartsheet to such an extent that it has become essential to use it in each of our productive developments.

What is your favorite aspect of this product?

The tool is very easy to use through a very simple and intuitive user interface allowing our users to quickly become familiar with each of the tools provided by the service. Managing groups of users for the assignment of different projects allows us to maintain order and control of these through constant supervision by a master. Data security is important and Smartsheet complies with what is necessary to avoid data loss or leakage.

What do you dislike most about this product?

The customer service needs to improve a lot because it is not adequate enough according to the usefulness of the software, the functionality in some cases can be perceived limited for reasons that have not been clarified yet, it would be important to customize some tools allowing greater flexibility in the development of projects and to better capture the ideas of our users.

What recommendations would you give to someone considering this product?

The tool is presented as the ideal solution for all those companies that need to automate their process development flows, thus increasing productivity within the companies and reducing the hours invested in these projects. The tool has certain similarities with spreadsheet tables making it easier to use and more familiar with the software, achieving a more efficient integration within the company.

Pros

  • Reliable
  • Inspires Innovation
  • Saves Time
  • Client Friendly Policies

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