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Smartsheet
9.0 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

86

Task Categorization

86

Add Attachments

85

Task Prioritization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Breadth of Features

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

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Smartsheet Reviews

Amari A.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Beneficial for Project Management!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The different features it offers.

What is your favorite aspect of this product?

Creating Gannt charts, so I am able to maintain organization when working on a project.

What do you dislike most about this product?

There is nothing I dislike at the moment.

What recommendations would you give to someone considering this product?

It is a good tool for project management. It helps you maintain organized and on top of the projects progress.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ken J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Smartsheet: Great product for task management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet includes pre-built templates for common use cases that helps to streamline work processes. Smartsheet integrates well with other known tools such as google drive.

What is your favorite aspect of this product?

Smartsheet performs task management well by allowing teams to create ,assign and also track tasks in a shared workspace.

What do you dislike most about this product?

It has limited customization options for non-techbical users.

What recommendations would you give to someone considering this product?

One needs to consider whether Smartsheet integrates well with other tools in their organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Invaluable for keeping track of many tasks at once

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is user-friendly and centralizes information so that it is available to everyone who require it.

What is your favorite aspect of this product?

Smartsheets's excellent support staff is one of its best features. When I first started working for the firm a year ago, I knew nothing about Smartsheets. However, the staff was more than willing to teach me the ropes and assist me in creating exactly what my company required. The chief executive officer has given me the green light to promote widespread use of Smartsheets as a means of accelerating our initiatives this year.

What do you dislike most about this product?

The inability to programmatically rearrange sheet rows is a major drawback for me.

What recommendations would you give to someone considering this product?

Using a project queue to organize ongoing work has been quite useful for our company. With a form where they may detail their request in detail, attach relevant files if necessary, and send it off, the requester has a lot more control over the process. Then, we may delegate work within our team, track who is doing what, communicate with the requester if necessary, and finally, mark the assignment as finished.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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