Smartsheet

What differentiates Smartsheet from other similar products?

Smartsheet is user-friendly and centralizes information so that it is available to everyone who require it.

What is your favorite aspect of this product?

Smartsheets's excellent support staff is one of its best features. When I first started working for the firm a year ago, I knew nothing about Smartsheets. However, the staff was more than willing to teach me the ropes and assist me in creating exactly what my company required. The chief executive officer has given me the green light to promote widespread use of Smartsheets as a means of accelerating our initiatives this year.

What do you dislike most about this product?

The inability to programmatically rearrange sheet rows is a major drawback for me.

What recommendations would you give to someone considering this product?

Using a project queue to organize ongoing work has been quite useful for our company. With a form where they may detail their request in detail, attach relevant files if necessary, and send it off, the requester has a lot more control over the process. Then, we may delegate work within our team, track who is doing what, communicate with the requester if necessary, and finally, mark the assignment as finished.

What differentiates Smartsheet from other similar products?

Accessibility, ease of use & compatibility

What is your favorite aspect of this product?

Accessibility

What do you dislike most about this product?

Requires high internet speed for clouding

What recommendations would you give to someone considering this product?

Due to accessibility, it helps you at emergency times

What differentiates Smartsheet from other similar products?

Our consulting company uses Smartsheet for continuous monitoring of the projects we work on, through this our employees manage all the information and ideas of the projects, creating work tables remotely and making the most of all the options that the platform allows. Its spreadsheet interface greatly facilitates the work in the company and allows to manage data in an orderly manner.

What is your favorite aspect of this product?

The Gantt chart view greatly facilitates the way we manage projects and shape our ideas so that we can meet the needs of our customers in the agreed time frame. Team collaboration tools are designated under permissions so that not everyone can see the progress and only authorized people can see it. Data security is perfectly safeguarded in Smartsheet.

What do you dislike most about this product?

Customer support leaves much to be desired, very late response times and minimal efficiency in resolving problems, even simple ones. Visibility and user experience can be affected by different factors in the overall usability. It could have folders of attached files and not long lists that a priori can make us lose a lot of time when looking for anything we need instantly in them.

What recommendations would you give to someone considering this product?

It is recommended to use Smartsheet in its paid version as it works much better with much more advanced tools to carry out the projects in question. The cost is perhaps a bit high, but it depends on each organization and the use they will give to the tool. Customer service has a lot of room for improvement in both usage options. If your team is familiar with the Excel format, this can be an excellent option.