
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Enables Productivity
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Reporting
Task Status
Task Prioritization
Add Attachments
Task Categorization
List Tasks
Due Dates
Notifications
Add Notes
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Score 9.1
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Project Portfolio Management - Midmarket
Score 9.1
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Project Management - Enterprise
Score 9.0
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Smartsheet Reviews

Angel W.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Smartsheet is a smart sheet review
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
An online work execution platform, it enables organizations of all sizes to plan, track, automate and report on work. More than 80,000+ brands rely on Smartsheet for project and work management because it has an easy-to-use interface, real-time dashboards and Gantt charts, and work automation features.
What is your favorite aspect of this product?
What I like most about the application is the ease of assigning each member of my team the corresponding project development tasks. You can use it to generate your workflow as well as budget control. It is an application that shows the tasks to prioritize, and gives us in a very visual way the progress of each of my projects. It is simple to use, easy to learn and to implement. Excellent for managing several projects on the same platform, it gives you the possibility for people outside the organization to update the reports and you can schedule personal notifications or for third parties.
What do you dislike most about this product?
The price that is by subscription, or sometimes becomes a little slow, it is difficult to use. That is unfortunate because the subject is quite complex. It would be helpful if videos were available on the home page to help new employees get started with Smartsheet.
What recommendations would you give to someone considering this product?
In Smartsheet, I enjoy being able to collaborate on a single document without having to keep track of many versions of the same file. It is also more secure than sending an internal copy to an external party because doing so would require backing up the document to our server, which puts us at risk for security breaches. Smartsheet offers so many useful features that it acts as a virtual cheat sheet for me, eliminating the need to enter calculations manually; the automations are my favorite feature of this software. And, of course, generating documents is another great feature.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Mercy C.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2022
A fantastic online management platform
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Its drag and drop automation builder that builds automations quickly and efficiently. They also have an excellent customer support personnel who are always ready to help.
What is your favorite aspect of this product?
I highly appreciate that it has a powerful analytics and reporting feature that helps our team to plan and track our projects. We can also access our team's availability by seeing the tasks that the members have been assigned to.
What do you dislike most about this product?
So far it has been an excellent software that has worked flawlessly. There is nothing to dislike about it.
What recommendations would you give to someone considering this product?
They should give it a try. Smartsheet has helped us to manage our resources since we have been able keep our project schedules on time and budget on track.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Josue H.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: IT Leader or Manager
Submitted Nov 2022
Minimize risk to maximize business impact
Likeliness to Recommend
What is your favorite aspect of this product?
It is a great project management tool. The reason is that it is very flexible. It's very similar to Excel. So, users understand it, which makes it a little bit easier to use for the vast majority; it does a very good job of creating Gantt charts. It is widely used for compiling the status of various projects.
What do you dislike most about this product?
Prioritizing can be very difficult and sometimes tough decisions need to be made. If the portfolio management team cannot make those decisions or is not empowered to do so, it can lead to decreased efficiency within the organization.
What recommendations would you give to someone considering this product?
Smartsheet is your project customization feature. It's a great solution because you can add your own WBS. Another feature that's valuable in the solution is when you have those connections, you have that API, you have an isolated space and you can create a solution, it's a tremendous product because you can extract data. You can enter the formulas and do a lot of the automation. Adding quotes and links to the vendor's site; Smartsheet allowed us to integrate the quote into the project seamlessly.
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Saves Time
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