What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

86

Task Categorization

86

Add Attachments

85

Task Prioritization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Breadth of Features

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Mercy C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A fantastic online management platform

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Its drag and drop automation builder that builds automations quickly and efficiently. They also have an excellent customer support personnel who are always ready to help.

What is your favorite aspect of this product?

I highly appreciate that it has a powerful analytics and reporting feature that helps our team to plan and track our projects. We can also access our team's availability by seeing the tasks that the members have been assigned to.

What do you dislike most about this product?

So far it has been an excellent software that has worked flawlessly. There is nothing to dislike about it.

What recommendations would you give to someone considering this product?

They should give it a try. Smartsheet has helped us to manage our resources since we have been able keep our project schedules on time and budget on track.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Minimize risk to maximize business impact

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

It is a great project management tool. The reason is that it is very flexible. It's very similar to Excel. So, users understand it, which makes it a little bit easier to use for the vast majority; it does a very good job of creating Gantt charts. It is widely used for compiling the status of various projects.

What do you dislike most about this product?

Prioritizing can be very difficult and sometimes tough decisions need to be made. If the portfolio management team cannot make those decisions or is not empowered to do so, it can lead to decreased efficiency within the organization.

What recommendations would you give to someone considering this product?

Smartsheet is your project customization feature. It's a great solution because you can add your own WBS. Another feature that's valuable in the solution is when you have those connections, you have that API, you have an isolated space and you can create a solution, it's a tremendous product because you can extract data. You can enter the formulas and do a lot of the automation. Adding quotes and links to the vendor's site; Smartsheet allowed us to integrate the quote into the project seamlessly.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Saves Time

Dio (Dionisios) F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Customizable solutions for work at any scale

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers a wide variety of views, workflows, reports and dashboards to record and track your plans, resources and timelines. Whether you're dealing with projects or multifaceted, enterprise-wide initiatives, it adapts to your needs. It is ideal for organizations looking to improve processes, create workflows, manage input through forms, and display data through dashboards.

What is your favorite aspect of this product?

Companies of all sizes can make scale adjustments with confidence and deliver value as business needs change. Chances are, Smartsheet will integrate with the software you use every day. Because if it works for you, it works for us. With a working enterprise platform, organizations can focus on innovation with confidence.

What do you dislike most about this product?

Perhaps an integration that picks up the type of work plan that has been developed and offers recommendations. Chart, card and dashboard components could be more customizable visually. Compared to Power BI features, Smartsheet dashboards don't look interesting. We need more colors, more graphics, possibility to put animated images in the background.

What recommendations would you give to someone considering this product?

You work flexibly and securely, from small projects to large-scale processes and entire portfolios. Track and visualize your work as you prefer, easily switching between several views: Grid, Card, Gantt or Calendar. has been fundamental to achieve a group task of project management. Without a doubt, I have been able to obtain great formality in simple processes; it has given a systematic projection for all departments to use to control task procedures.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

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