What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Reporting

86

Task Status

86

Task Prioritization

86

Add Attachments

85

Task Categorization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Angel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet is a smart sheet review

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

An online work execution platform, it enables organizations of all sizes to plan, track, automate and report on work. More than 80,000+ brands rely on Smartsheet for project and work management because it has an easy-to-use interface, real-time dashboards and Gantt charts, and work automation features.

What is your favorite aspect of this product?

What I like most about the application is the ease of assigning each member of my team the corresponding project development tasks. You can use it to generate your workflow as well as budget control. It is an application that shows the tasks to prioritize, and gives us in a very visual way the progress of each of my projects. It is simple to use, easy to learn and to implement. Excellent for managing several projects on the same platform, it gives you the possibility for people outside the organization to update the reports and you can schedule personal notifications or for third parties.

What do you dislike most about this product?

The price that is by subscription, or sometimes becomes a little slow, it is difficult to use. That is unfortunate because the subject is quite complex. It would be helpful if videos were available on the home page to help new employees get started with Smartsheet.

What recommendations would you give to someone considering this product?

In Smartsheet, I enjoy being able to collaborate on a single document without having to keep track of many versions of the same file. It is also more secure than sending an internal copy to an external party because doing so would require backing up the document to our server, which puts us at risk for security breaches. Smartsheet offers so many useful features that it acts as a virtual cheat sheet for me, eliminating the need to enter calculations manually; the automations are my favorite feature of this software. And, of course, generating documents is another great feature.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mercy C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A fantastic online management platform

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Its drag and drop automation builder that builds automations quickly and efficiently. They also have an excellent customer support personnel who are always ready to help.

What is your favorite aspect of this product?

I highly appreciate that it has a powerful analytics and reporting feature that helps our team to plan and track our projects. We can also access our team's availability by seeing the tasks that the members have been assigned to.

What do you dislike most about this product?

So far it has been an excellent software that has worked flawlessly. There is nothing to dislike about it.

What recommendations would you give to someone considering this product?

They should give it a try. Smartsheet has helped us to manage our resources since we have been able keep our project schedules on time and budget on track.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Minimize risk to maximize business impact

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

It is a great project management tool. The reason is that it is very flexible. It's very similar to Excel. So, users understand it, which makes it a little bit easier to use for the vast majority; it does a very good job of creating Gantt charts. It is widely used for compiling the status of various projects.

What do you dislike most about this product?

Prioritizing can be very difficult and sometimes tough decisions need to be made. If the portfolio management team cannot make those decisions or is not empowered to do so, it can lead to decreased efficiency within the organization.

What recommendations would you give to someone considering this product?

Smartsheet is your project customization feature. It's a great solution because you can add your own WBS. Another feature that's valuable in the solution is when you have those connections, you have that API, you have an isolated space and you can create a solution, it's a tremendous product because you can extract data. You can enter the formulas and do a lot of the automation. Adding quotes and links to the vendor's site; Smartsheet allowed us to integrate the quote into the project seamlessly.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Saves Time

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