What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

86

Task Categorization

86

Add Attachments

85

Task Prioritization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Breadth of Features

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Hannah A.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Flexible and easy to use project management tool.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers the easiest way to manage every project in one place . Easy to create and assign task to different teams. Great reminder feature that notifies us of important updates in each project. Smartsheet templates can be customized to fit into different projects requirements.

What is your favorite aspect of this product?

Awesome customer support team Smartsheet is easy to setup and very little training is required . Easy to customize and it able to integrate well with different applications. Pricing is relatively cheap compared to its competitors.

What do you dislike most about this product?

Nothing to hate so far. It's offers very great services when it comes to project management.

What recommendations would you give to someone considering this product?

Implementation and configuration is relatively easy. Cheap and very great customer support team. Helps team to collaborate on different projects and aslo it's easy to customize.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Management tool with a lot of amazing features.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It’s a versatile tool that connects many alternative options of the Microsoft office packages with clever automation and makes it very simple to use. I favor the information shuttle and the data mesh functions. Also, the dynamic view is sort of helpful for collaborating with different stakeholders. Smartsheet also makes it easy to speak and send notifications to candidates and managers that we track in our HR dept.

What is your favorite aspect of this product?

With premium function tools like “data shuttle” and “dynamic view,” smartsheet are often a robust tool to bridge a gap between existing work culture to become transparent working culture. Our current work environment is excel based, and everything is saved in local excel files in every department. If created correctly, the smartsheet can connect all data from each department saved locally and create one online data sheet to have one source of data reflecting all key detail from each department. And this can be done by not changing anything with what this team is doing.

What do you dislike most about this product?

Once beginning with Smartsheet, it should take your time to become familiar with the app and its varied shortcut icons. It may take a few seconds to find the image I need, even after many weeks of practice. Reconnecting every few minutes is annoying, conjointly the session break is simply too short.

What recommendations would you give to someone considering this product?

Smartsheet’s comprehensive set of options makes it simple to watch development on any project and maintain order at any stage. The power to set up processes that notify individuals once assigned tasks or at predetermined intervals is a wonderful feature of Smartsheet. I appreciate Smartsheet’s collaboration features because they create it so easy for everyone to get the desired documents. Having the choice to switch between different perspectives is additionally terribly helpful.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous

Sue S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to Use Product but has its issues

Likeliness to Recommend

6 /10

What differentiates Smartsheet from other similar products?

Its quite a simple product based of basic excel

What is your favorite aspect of this product?

Simplicity and Usability is the best aspect

What do you dislike most about this product?

Takes time to sync up

What recommendations would you give to someone considering this product?

There are other options available that could make the experience

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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