
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Enables Productivity
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Task Reporting
Task Categorization
Add Attachments
Task Prioritization
List Tasks
Due Dates
Notifications
Add Notes
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Score 9.1
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Project Portfolio Management - Midmarket
Score 9.1
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Project Management - Enterprise
Score 8.9
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Smartsheet Reviews
Hannah A.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Sep 2022
Flexible and easy to use project management tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet offers the easiest way to manage every project in one place . Easy to create and assign task to different teams. Great reminder feature that notifies us of important updates in each project. Smartsheet templates can be customized to fit into different projects requirements.
What is your favorite aspect of this product?
Awesome customer support team Smartsheet is easy to setup and very little training is required . Easy to customize and it able to integrate well with different applications. Pricing is relatively cheap compared to its competitors.
What do you dislike most about this product?
Nothing to hate so far. It's offers very great services when it comes to project management.
What recommendations would you give to someone considering this product?
Implementation and configuration is relatively easy. Cheap and very great customer support team. Helps team to collaborate on different projects and aslo it's easy to customize.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Sofia S.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2022
Management tool with a lot of amazing features.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It’s a versatile tool that connects many alternative options of the Microsoft office packages with clever automation and makes it very simple to use. I favor the information shuttle and the data mesh functions. Also, the dynamic view is sort of helpful for collaborating with different stakeholders. Smartsheet also makes it easy to speak and send notifications to candidates and managers that we track in our HR dept.
What is your favorite aspect of this product?
With premium function tools like “data shuttle” and “dynamic view,” smartsheet are often a robust tool to bridge a gap between existing work culture to become transparent working culture. Our current work environment is excel based, and everything is saved in local excel files in every department. If created correctly, the smartsheet can connect all data from each department saved locally and create one online data sheet to have one source of data reflecting all key detail from each department. And this can be done by not changing anything with what this team is doing.
What do you dislike most about this product?
Once beginning with Smartsheet, it should take your time to become familiar with the app and its varied shortcut icons. It may take a few seconds to find the image I need, even after many weeks of practice. Reconnecting every few minutes is annoying, conjointly the session break is simply too short.
What recommendations would you give to someone considering this product?
Smartsheet’s comprehensive set of options makes it simple to watch development on any project and maintain order at any stage. The power to set up processes that notify individuals once assigned tasks or at predetermined intervals is a wonderful feature of Smartsheet. I appreciate Smartsheet’s collaboration features because they create it so easy for everyone to get the desired documents. Having the choice to switch between different perspectives is additionally terribly helpful.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Less Generous
Please tell us why you think this review should be flagged.

Sue S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Easy to Use Product but has its issues
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Its quite a simple product based of basic excel
What is your favorite aspect of this product?
Simplicity and Usability is the best aspect
What do you dislike most about this product?
Takes time to sync up
What recommendations would you give to someone considering this product?
There are other options available that could make the experience
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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