Smartsheet Customer Reviews 2025 | SoftwareReviews

Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

155 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Status

Task Reporting

Task Categorization

Add Attachments

Task Prioritization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

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Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Jill M.

Role: Human Resources
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Giants Goals Teams Platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is simple to use . Accommodate many entries. Flexible and secure.

What is your favorite aspect of this product?

Team is able to share ideas and techniques as project goes ahead.

What do you dislike most about this product?

So far it has never disappointed us since we applied it.

What recommendations would you give to someone considering this product?

To work smart and achieve big goals use Smartsheet.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wes S.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Intuitive with some limitations

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

integration and multiple modules

What is your favorite aspect of this product?

Intuitive which increases adoption across teams, and vastly improves information sharing. Had a huge impact on reducing administration time across our teams.

What do you dislike most about this product?

Some limitations which can sometimes be worked around, other times it halts progress.

What recommendations would you give to someone considering this product?

Identify clear ownership within your business, and consider information sharing across teams to reduce duplication.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Patricia C.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great collaboration tool in the cloud!

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Instead of using separate documents for each client, it makes it easier to track all projects from one location. Sharing the sheet with the rest of the team also helps them understand the specifications of each project. I can present jobs, their dependencies, and their timing in a way that is user-friendly.

What is your favorite aspect of this product?

With Smartsheet, we can immediately get started putting together projects because it is simple to use and enables us to do it right away. I can now easily keep track of all the moving pieces of an ongoing project, as well as the staff members involved. Although with this we are able to complete complex tasks without any difficulty.

What do you dislike most about this product?

To fully comprehend the opportunities offered by the sheet, a significant commitment of both time and knowledge is required. The fact that advancements arise out of nowhere is another crucial aspect of the problem. This happens frequently.

What recommendations would you give to someone considering this product?

An excellent tool for maintaining control over your tasks. It eliminates the need for protracted meetings and enables our personnel to maintain regular communication and organization. It is a great way for businesses and individuals to communicate.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Prioritization Ability to assign a priority to tasks.

List Tasks Display outstanding tasks

Due Dates Ability to track due dates of tasks

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Jill M.

Giants Goals Teams Platform

Likeliness to Recommend

Pros

Wes S.

Intuitive with some limitations

Likeliness to Recommend

Pros

Patricia C.

Great collaboration tool in the cloud!

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

Task Reporting

Task Categorization

Add Attachments

Task Prioritization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support