What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

86

Task Categorization

86

Add Attachments

85

Task Prioritization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Breadth of Features

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Louis B.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

This software dramatically enhances workflow

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

In terms of cross-team collaboration, the system's efficiency and smooth operation make it a solid choice over others. It helps me communicate rapidly with outside parties like consultants and suppliers without giving them full access to our internal networks. The Gant chart feature with predecessors is better than any other tool I've tried.

What is your favorite aspect of this product?

In my opinion, the most valuable features are those related to task management and group work. Having many sheets, I can connect to make a larger whole is a fantastic feature. I appreciate that I can do practically anything I could in Microsoft Excel, like attach files to individual rows and annotate them with comments and links. Learning the UI was quite simple.

What do you dislike most about this product?

The inability to make many sheets inside a single sheet is something I find lacking. If I wish to upload several files at once, Smartsheet only allows me to do so in a single compressed Zip folder, making it impossible to arrange them in any way. This area gets challenging to enter.

What recommendations would you give to someone considering this product?

Smartsheet simplifies and streamlines the process of managing and organizing data. Although Smartsheet's many views and choices might be overwhelming, they're worthwhile. If you have experience with spreadsheet programs, by all means, give it a go; otherwise, you may find it difficult to follow. If you're starting started with SmartSheet, I highly recommend it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alissa M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Flexible project management tool

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We are able to manage and monitor projects more effectively as a result, which raises the overall productivity we are able to achieve. As a result, we have been able to stay on course with a minimum amount of effort.

What is your favorite aspect of this product?

Using this application has helped my team communicate more efficiently, stay on top of the many tasks at hand, and define a more precise timetable. Because of how much its user interface resembles that of Excel, knowing how to use it and doing so properly is not only quite basic but also pretty easy to pick up.

What do you dislike most about this product?

The only portion of the timetable that can be changed is the overall timeline; individual task schedules cannot, under any circumstances, be changed. Even while receiving automated emails is conceivable, there is no way to change the sender, which could result in the sending of unwanted messages.

What recommendations would you give to someone considering this product?

Because of how similar it is to using Excel, many of the tools are initially comfortable. Smartsheets is the best tool once you are familiar with the fundamental ones. If you just want a general overview of everything, I also suggest taking one of their training classes. The instructors are excellent at going above and beyond to assist you with any use case you want to put into practice.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Micheal N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The program helps me organize my tasks effectively

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is fantastic software for managing projects since it gives me everything I could need to plan, execute, and control my endeavors. Unlike others, Smartsheet is an effective tool for group work on spreadsheets. With real-time collaboration and commenting, my team members can work off the same document simultaneously, which is a huge time saver.

What is your favorite aspect of this product?

Smartsheet's ease of use appeals to me. It's also great since you can use it to organize events in a timeline. As a database, it stores details on my suppliers and subcontractors. The ability to collaborate with others is a big plus for this piece of software. I used this program for one of our major projects, which greatly simplified monitoring duties.

What do you dislike most about this product?

Besides the inability to see data in real-time while not connected to the internet, Smartsheets has a few downsides. It's complicated and challenging to learn for new users, and it only keeps track of the most fundamental activities, which isn't enough for huge businesses. It's more costly than competing spreadsheet programs and doesn't come cheap.

What recommendations would you give to someone considering this product?

Through scenario analysis and the development of timeframes, I can demonstrate results to upper management. It helps with productivity, accuracy, and efficiency, contributing to improved business profits. If you have any issues, it's best to consult a seasoned Smartsheet user. You should know your use cases and long-term development objectives before starting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Caring

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