What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Reporting

86

Task Status

86

Task Prioritization

86

Add Attachments

85

Task Categorization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Micheal N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The program helps me organize my tasks effectively

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is fantastic software for managing projects since it gives me everything I could need to plan, execute, and control my endeavors. Unlike others, Smartsheet is an effective tool for group work on spreadsheets. With real-time collaboration and commenting, my team members can work off the same document simultaneously, which is a huge time saver.

What is your favorite aspect of this product?

Smartsheet's ease of use appeals to me. It's also great since you can use it to organize events in a timeline. As a database, it stores details on my suppliers and subcontractors. The ability to collaborate with others is a big plus for this piece of software. I used this program for one of our major projects, which greatly simplified monitoring duties.

What do you dislike most about this product?

Besides the inability to see data in real-time while not connected to the internet, Smartsheets has a few downsides. It's complicated and challenging to learn for new users, and it only keeps track of the most fundamental activities, which isn't enough for huge businesses. It's more costly than competing spreadsheet programs and doesn't come cheap.

What recommendations would you give to someone considering this product?

Through scenario analysis and the development of timeframes, I can demonstrate results to upper management. It helps with productivity, accuracy, and efficiency, contributing to improved business profits. If you have any issues, it's best to consult a seasoned Smartsheet user. You should know your use cases and long-term development objectives before starting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Caring

Jackie W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Great platform to manage projects

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Managing my day-to-day sales activities is a breeze thanks to Smartsheet. I created a dashboard to track all of my open and closed sales, items suggested, billing key performance indicators, and more. In addition, it is being used as an input form tool by external marketing partners to compile data from customers attending events and webinars. It makes it possible to see several insights into our daily marketing and sales operations.

What is your favorite aspect of this product?

Smartsheet has all the standard features of a project management application, such as task management, milestone tracking, and several ways to examine your ongoing projects. It's tough to stress the importance of being comfortable in your surroundings. Having workers utilize a product with which they are already familiar reduces the amount of time spent on training and orientation, allowing businesses to get up and running more quickly.

What do you dislike most about this product?

It would be nice to have greater control over the aesthetic style of charts, cards, and dashboard widgets. Smartsheet's Dashboards don't seem as interesting as Power BI's. We want a broader palette, more charts, the option to choose a moving image as the backdrop, etc. The ability to organize uploaded files into subfolders rather than as row/file attachments would be a welcome addition.

What recommendations would you give to someone considering this product?

Fits the needs of businesses that want to streamline their operations by automating repetitive tasks, creating streamlined workflows, collecting data through streamlined forms, and visualizing that data in interactive dashboards. Having a board but maybe not the best practices in terms of sprints, problem kinds, versioning integration, deployment analytics, etc. makes this tool less suitable for businesses seeking an Agile-based project management solution.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Friendly Negotiation

Maite M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Organizing work with Smartsheet

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It really has many similarities with other software, but Smartsheet offers a simple and easy-to-use interface which greatly simplifies work and it feels very intuitive to use, with many interactive tools that I feel unique to the software, and it's very useful when it comes to customizing and configuring everything to suit our business requirements.

What is your favorite aspect of this product?

Smartsheet is my friend tool to organize all my pending work, it is a great manager with multiple tools that I love to use, one of them is the calendar, it is just what I need to visualize my short and long term tasks, creation of subtasks for go evaluating what I have to do and creation of really effective reports to evaluate the progress and work progress. I can manage assignments, where we visualize the tasks that correspond to each person and thus have a progressive workflow, we evaluate different aspects, risk management, projects and planning. The configuration is fully customizable, it is possible to adapt aspects to our comfort.

What do you dislike most about this product?

Until now, the only detail that I do not like very much is that the calendar is really very useful, however, I have not been able to configure the calendar by tasks but by projects, this does not allow me to see in greater detail each thing to do unless I go in to check.

What recommendations would you give to someone considering this product?

It is essential for me to have all my work in order, keeping each project up to date and achieving commercial progress is undoubtedly a success. I recommend the use of Smartsheet and achieve all the improvements that I have achieved, greater work productivity, better labor management and more professional scope in all my actions.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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