What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Reporting

86

Task Status

86

Task Prioritization

86

Add Attachments

85

Task Categorization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Harpreet S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

My Smartsheet Review

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I like that it is much like an excel spreadsheet but you can really build out your system however you do like to meet the needs of unique projects. It allows my small team to be able to communicate and stay on task with the numerous projects we have going on.

What is your favorite aspect of this product?

It's more secure than sharing an internal document with the outside world because it doesn't not backup to our server and exposes us to potential security concerns. I don't need to add formulae because Smartsheet has so many capabilities also it saves me a lot of time in my day job after I figured out how to make it work for the unique demands of my area. Smartsheet allows me to save time,the time saved translate into money saved.

What do you dislike most about this product?

I haven't come across any for now.

What recommendations would you give to someone considering this product?

It helps remain on track from start to finish. It's a simple method to collaborate on a single file without having to worry about various versions. It allows our staff to stay organized and communicate regularly without the need for lengthy sessions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Peggy M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

I love Smartsheets.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet beats out the competition since it's simple to use, packed with useful features, and less expensive.

What is your favorite aspect of this product?

I enjoy Smartsheet's features. The dashboard tool is attractive and delivers data well. Our coworkers prefer getting real-time updates on team initiatives. I enjoy the notion of interactive sheets, dashboards, and reports. Getting everyone in a room to work together so these components can communicate. It's allowed us to concentrate on a single platform to meet our team's needs.

What do you dislike most about this product?

I despise some Smartsheets features. Option to construct surveys that automatically return to data sheet is a feature. I like utilizing forms to conduct surveys, but the questions you can ask are restricted to what you can put in the column headings, so I have to travel to other platforms to do surveys and input the data again in my spreadsheet. You can't copy rows/columns from one smartsheet to another. It would be great since we use a lot of sheets and sometimes need to replicate them quickly.

What recommendations would you give to someone considering this product?

This platform consolidates apps and evaluates data in real time. I suggest meeting with your Smartsheet salesperson and outlining your objectives so they can help you choose the best options.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Frank L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

With Smartsheet, working as a team is a breeze

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is helpful to utilize Smartsheet because it offers a one-stop shop for the creation of comprehensive timetables for project activities, related expenses, and a knowledge of activity interdependencies. Smarsheet makes it simple for the members of my financial team to get reports and produce additional types of data.

What is your favorite aspect of this product?

I am able to achieve communication amongst cross-functional teams and also develop a single source of truth for all of the information and timeframes pertaining to projects thanks to Smartsheet. Because it is simple for me to access, grant access to, and edit Smartsheet, I am able to have other members of my team directly submit updates.

What do you dislike most about this product?

One of the drawbacks of using Smartsheet is that it can be difficult to establish interdependencies across projects and to differentiate between a single action and a cascade of activities that are dependent on one another. This can lead to confusion.

What recommendations would you give to someone considering this product?

A fantastic program that makes it possible to organize and keep track of the work done in groups. User-friendly, with clear examples provided for each sub-option. The whole crew had little trouble adjusting to the new circumstances. Price that is both low and competitive. It is quite simple to initiate the creation of new assignments.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

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