
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Enables Productivity
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Task Reporting
Task Categorization
Add Attachments
Task Prioritization
List Tasks
Due Dates
Notifications
Add Notes
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Score 9.1
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Project Portfolio Management - Midmarket
Score 9.1
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Project Management - Enterprise
Score 8.9
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Smartsheet Reviews

Mohamed E.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Apr 2022
The Best Ticketing and Data Management tool
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet provide uniqui Ticketing system and project management tool , it allows automated assigning tasks and tickets easily to the team members beside the Dashboard which let the Managers know where the projects are and different type of views from Dynamic view and Grid view which allow the customization for which columns are allowed to be shown and which columns could be hidden , Smartsheet Solution center provide various templates are ready to use
What is your favorite aspect of this product?
The best in this product is the Automation process and the various type of templates and the Dash board , The automation process facilitate a lot of manual works and the Dashboard gives all the required data for the management to see where the projects process are
What do you dislike most about this product?
i didn't found something can dislike in Smartsheet , but what i noticed that the sheet capacity Cannot have more than 7000 rows and after this number the sheet is hanging , so if the sheet capacity increased this will be better
What recommendations would you give to someone considering this product?
This product allow integration to external cloud and can easily attach all the documents to the sheet which gives extra benefit to their system and easily review the tickets content
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Jeanne A.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2022
Spreadsheet -Ways to make Surveys
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
You as a user can have the best user experience in relation to survey making. It is highly flexible and adaptable in nature which is a big plus for the users. Tracking system high competency gives you the opportunity to save your time and efforts.
What is your favorite aspect of this product?
When making the surveys for different purposes this platform is very easy to use and helpful at the same time. It works on different devices which proves the fact that it is highly flexible and adaptable in nature. Plus the tracking system is quite efficient.
What do you dislike most about this product?
For the external project collaborators there are very limited features available in the platform which makes the work quite difficult and hard. Plus the updates feature is not up to the mark as it is slow in nature and have compatibility issues as well.
What recommendations would you give to someone considering this product?
There should be more features and options for the external collaborators as it makes life easier for the users as a whole. The updates should be timely and highly compatible in nature.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.

Richard C.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Apr 2022
Smartsheet is a better shared Excel doc
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet's pricing was very attractive for us, as well as its simplicity. You could do almost everything in Excel that you can do in Smartsheet, but that's not necessarily a bad thing. Just because it lacks some of the other bells and whistles other project management software touts doesn't make it inferior. It does what it does well without a lot of fluff.
What is your favorite aspect of this product?
I love how easy it is to use. We had training, but we could have skipped it because the product is so easy to use. Easily the best part of Smartsheet is how easy it is to use.
What do you dislike most about this product?
I'd love more reporting capabilities, but it's not bad. We found that a lot of the features we saw in other products were very impressive, but could be unnecessary. Just keep it simple.
What recommendations would you give to someone considering this product?
Remember that you don't need fancy, expensive software. Bigger and shiner isn't always better! Give it a try and see what you think. I bet you can do 99% of what you truly need to do with Smartsheet. The rest of the 1% isn't that big of a deal.
Pros
- Reliable
- Trustworthy
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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