
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Enables Productivity
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Reporting
Task Status
Task Prioritization
Add Attachments
Task Categorization
List Tasks
Due Dates
Notifications
Add Notes
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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Project Portfolio Management - Enterprise
Score 9.1
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Project Portfolio Management - Midmarket
Score 9.1
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Project Management - Enterprise
Score 9.0
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Smartsheet Reviews

Rochelle B.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
Great tool for efficient task/project management!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Being able to send updates on only 1 row of data from a sheet and selecting which columns the intended person can see. Also being able to set reminders on individual rows.
What is your favorite aspect of this product?
Being able to send updates on only 1 row of data from a sheet and selecting which columns the intended person can see. Also being able to set reminders on individual rows. Super user friendly and very efficient!!
What do you dislike most about this product?
I don’t love how the filter option works to filter everything in 1 box.
What recommendations would you give to someone considering this product?
Definitely a great tool for task or project coordination.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.

Mohamed E.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Apr 2022
The Best Ticketing and Data Management tool
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet provide uniqui Ticketing system and project management tool , it allows automated assigning tasks and tickets easily to the team members beside the Dashboard which let the Managers know where the projects are and different type of views from Dynamic view and Grid view which allow the customization for which columns are allowed to be shown and which columns could be hidden , Smartsheet Solution center provide various templates are ready to use
What is your favorite aspect of this product?
The best in this product is the Automation process and the various type of templates and the Dash board , The automation process facilitate a lot of manual works and the Dashboard gives all the required data for the management to see where the projects process are
What do you dislike most about this product?
i didn't found something can dislike in Smartsheet , but what i noticed that the sheet capacity Cannot have more than 7000 rows and after this number the sheet is hanging , so if the sheet capacity increased this will be better
What recommendations would you give to someone considering this product?
This product allow integration to external cloud and can easily attach all the documents to the sheet which gives extra benefit to their system and easily review the tickets content
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Jeanne A.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2022
Spreadsheet -Ways to make Surveys
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
You as a user can have the best user experience in relation to survey making. It is highly flexible and adaptable in nature which is a big plus for the users. Tracking system high competency gives you the opportunity to save your time and efforts.
What is your favorite aspect of this product?
When making the surveys for different purposes this platform is very easy to use and helpful at the same time. It works on different devices which proves the fact that it is highly flexible and adaptable in nature. Plus the tracking system is quite efficient.
What do you dislike most about this product?
For the external project collaborators there are very limited features available in the platform which makes the work quite difficult and hard. Plus the updates feature is not up to the mark as it is slow in nature and have compatibility issues as well.
What recommendations would you give to someone considering this product?
There should be more features and options for the external collaborators as it makes life easier for the users as a whole. The updates should be timely and highly compatible in nature.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
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