Smartsheet Customer Reviews 2025 | SoftwareReviews

Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

155 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Status

Task Reporting

Task Categorization

Add Attachments

Task Prioritization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Jan s.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Comprehensive and Flexible business tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It allows me to communicate data with external partners on the instrument board and gather data with the Form tool also It's extremely useful for data communication inside a team esp when HIPAA compliance is required.

What is your favorite aspect of this product?

Smartsheet most helpful feature is it's easy user interface which makes it an excellent organizational tool also it was simple and quick for numerous employees from across the team to commit.

What do you dislike most about this product?

Personally I feel that the software is the one of the best I have no negativity about.

What recommendations would you give to someone considering this product?

It's biggest advantage is it's sleek and modern UI. Creating and sharing filters here has been the easiest in any of the spreadsheet softwares I have used the options for this are logical,easy to understand and intuitive. I highly recommend Smartsheets as the spreadsheet software to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ann M. F.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Creative Project Management Team's Favorite

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Our creative team prefers Smartsheet over other project management tools or applications as it's a cleaner look and easier to learn and navigate. They also like being able to see various views depending on need, team and project

What is your favorite aspect of this product?

It is easy to learn and teach coworkers how to create and use

What do you dislike most about this product?

I don't know that we've ever been able to contact someone for support. It's also challenging to find support or training documentation

What recommendations would you give to someone considering this product?

If you are looking for an easy to learn project management tool with various views including a visual and calendar view, this should be your top choice!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service

Pallavi R.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Superb features

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

The ability for the entire team to be able to work on the latest data anytime

What is your favorite aspect of this product?

Its integration features

What do you dislike most about this product?

Sometimes its a bit slow

What recommendations would you give to someone considering this product?

Amazing product

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Prioritization Ability to assign a priority to tasks.

List Tasks Display outstanding tasks

Due Dates Ability to track due dates of tasks

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Jan s.

Comprehensive and Flexible business tool.

Likeliness to Recommend

Pros

Ann M. F.

Creative Project Management Team's Favorite

Likeliness to Recommend

Pros

Cons

Pallavi R.

Superb features

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

Task Reporting

Task Categorization

Add Attachments

Task Prioritization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support