
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Enables Productivity
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Reporting
Task Status
Task Prioritization
Add Attachments
Task Categorization
List Tasks
Due Dates
Notifications
Add Notes
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Score 9.1
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Project Portfolio Management - Midmarket
Score 9.1
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Project Management - Enterprise
Score 9.0
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews

Richard C.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Apr 2022
Smartsheet is a better shared Excel doc
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet's pricing was very attractive for us, as well as its simplicity. You could do almost everything in Excel that you can do in Smartsheet, but that's not necessarily a bad thing. Just because it lacks some of the other bells and whistles other project management software touts doesn't make it inferior. It does what it does well without a lot of fluff.
What is your favorite aspect of this product?
I love how easy it is to use. We had training, but we could have skipped it because the product is so easy to use. Easily the best part of Smartsheet is how easy it is to use.
What do you dislike most about this product?
I'd love more reporting capabilities, but it's not bad. We found that a lot of the features we saw in other products were very impressive, but could be unnecessary. Just keep it simple.
What recommendations would you give to someone considering this product?
Remember that you don't need fancy, expensive software. Bigger and shiner isn't always better! Give it a try and see what you think. I bet you can do 99% of what you truly need to do with Smartsheet. The rest of the 1% isn't that big of a deal.
Pros
- Reliable
- Trustworthy
- Caring
- Respectful
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Jan s.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Comprehensive and Flexible business tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It allows me to communicate data with external partners on the instrument board and gather data with the Form tool also It's extremely useful for data communication inside a team esp when HIPAA compliance is required.
What is your favorite aspect of this product?
Smartsheet most helpful feature is it's easy user interface which makes it an excellent organizational tool also it was simple and quick for numerous employees from across the team to commit.
What do you dislike most about this product?
Personally I feel that the software is the one of the best I have no negativity about.
What recommendations would you give to someone considering this product?
It's biggest advantage is it's sleek and modern UI. Creating and sharing filters here has been the easiest in any of the spreadsheet softwares I have used the options for this are logical,easy to understand and intuitive. I highly recommend Smartsheets as the spreadsheet software to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ann M. F.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2022
Creative Project Management Team's Favorite
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Our creative team prefers Smartsheet over other project management tools or applications as it's a cleaner look and easier to learn and navigate. They also like being able to see various views depending on need, team and project
What is your favorite aspect of this product?
It is easy to learn and teach coworkers how to create and use
What do you dislike most about this product?
I don't know that we've ever been able to contact someone for support. It's also challenging to find support or training documentation
What recommendations would you give to someone considering this product?
If you are looking for an easy to learn project management tool with various views including a visual and calendar view, this should be your top choice!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
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