Smartsheet Customer Reviews 2025 | Task Management

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Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

157 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Reporting

Task Status

Task Prioritization

Add Attachments

Task Categorization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

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Project Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Pallavi R.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Superb features

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

The ability for the entire team to be able to work on the latest data anytime

What is your favorite aspect of this product?

Its integration features

What do you dislike most about this product?

Sometimes its a bit slow

What recommendations would you give to someone considering this product?

Amazing product

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Andrea A.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A Dynamic Project Portfolio Management Tool

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Users can organize and manage work efficiently in no time. It is very easy to use. It allows sharing of files to the members which helps all of the teams and users.

What is your favorite aspect of this product?

It is a flexible software and covers all data viewing options. It performs precise operations and provide organized setup for the work. It controls the activities in a simple way which is easier for users to understand. It saves time in managing the work.

What do you dislike most about this product?

One big drawback is that you cannot attach multiple files in an automated workflow. For the members of the team, it is a great problem. Smartsheet is very expensive. It attracts only a specific amount of people.

What recommendations would you give to someone considering this product?

It should lower the price of the subscription. So that all ranges of teams can have access to it. It should provide a free version as well. By this the user and teams can view what are they buying and can use it for a while.

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Inspires Innovation

Valentina G.

Role: Finance
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2022

Smartsheet is more than a CRM it's the best choice

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Since installing this software in the office, I have been able to complete my assigned activities and tasks more easily, as they are more visible on the sheet, than in the other CRM. The cells can be put together to create a summary of the information. For me it is the ideal CRM.

What is your favorite aspect of this product?

It is as intuitive as an Excel sheet, which makes it very easy to use, but it has many more built-in functions to successfully manage each activity. The real-time task updates are a great help to know the real status of the project. Alarms and notifications are great for reminding you of activities that might be overlooked.

What do you dislike most about this product?

I have few complaints with this software, although I wish its mobile app was as comprehensive as its web version is. Another flaw is that it takes a long time to upload files to the cloud, depending on the size of the file and for some it has been overwhelming with so many cells when running many projects.

What recommendations would you give to someone considering this product?

A very intuitive and easy to use tool, many advantages and very few disadvantages I have achieved when working with this software. My activities are smoother, more efficient and I always finish ahead of schedule, thanks to its system of alarms and reminders.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Categorization Ability to categorize tasks

List Tasks Display outstanding tasks

Due Dates Ability to track due dates of tasks

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Pallavi R.

Superb features

Likeliness to Recommend

Pros

Andrea A.

A Dynamic Project Portfolio Management Tool

Likeliness to Recommend

Pros

Valentina G.

Smartsheet is more than a CRM it's the best choice

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Reporting

Task Status

Task Prioritization

Add Attachments

Task Categorization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support