What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

86

Task Categorization

86

Add Attachments

85

Task Prioritization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Breadth of Features

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

Andrea A.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Dynamic Project Portfolio Management Tool

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Users can organize and manage work efficiently in no time. It is very easy to use. It allows sharing of files to the members which helps all of the teams and users.

What is your favorite aspect of this product?

It is a flexible software and covers all data viewing options. It performs precise operations and provide organized setup for the work. It controls the activities in a simple way which is easier for users to understand. It saves time in managing the work.

What do you dislike most about this product?

One big drawback is that you cannot attach multiple files in an automated workflow. For the members of the team, it is a great problem. Smartsheet is very expensive. It attracts only a specific amount of people.

What recommendations would you give to someone considering this product?

It should lower the price of the subscription. So that all ranges of teams can have access to it. It should provide a free version as well. By this the user and teams can view what are they buying and can use it for a while.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Valentina G.

  • Role: Finance
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

Smartsheet is more than a CRM it's the best choice

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Since installing this software in the office, I have been able to complete my assigned activities and tasks more easily, as they are more visible on the sheet, than in the other CRM. The cells can be put together to create a summary of the information. For me it is the ideal CRM.

What is your favorite aspect of this product?

It is as intuitive as an Excel sheet, which makes it very easy to use, but it has many more built-in functions to successfully manage each activity. The real-time task updates are a great help to know the real status of the project. Alarms and notifications are great for reminding you of activities that might be overlooked.

What do you dislike most about this product?

I have few complaints with this software, although I wish its mobile app was as comprehensive as its web version is. Another flaw is that it takes a long time to upload files to the cloud, depending on the size of the file and for some it has been overwhelming with so many cells when running many projects.

What recommendations would you give to someone considering this product?

A very intuitive and easy to use tool, many advantages and very few disadvantages I have achieved when working with this software. My activities are smoother, more efficient and I always finish ahead of schedule, thanks to its system of alarms and reminders.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Selena R.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Brilliant sheet, set up multiple sheets,

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheets sharing in various ways for example presenting on conversion, emailing, sharing over text stages. It's pretty and truly natural to include various layers for example task proprietors, conditions, the basic way of outwardly engaging when I share with colleagues they can rapidly get the data they need and it doesn't seem confounded or tangled

What is your favorite aspect of this product?

Adding errand and conditions, working together with other colleagues, Distributing results, joining other work plans

What do you dislike most about this product?

Smartsheet having more prompts for the client, Perhaps an I incorporation that gets the sort of work plan that has been created and submits proposals, The free client profile is restricted justifiably yet it sucks.

What recommendations would you give to someone considering this product?

Having the option to see the task in contrast with our authoritative objectives is truly useful particularly with multidisciplinary group Having the option to lay out repeatable cycles in view of an executed work plan permits us to guarantee we are distinguishing best practices Having the option to rapidly channel assets permits us to see where were over assigned and make changes in staffing Having the option to rapidly channel assets permits us to see where were over designated and adapt

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Respectful

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