Smartsheet Customer Reviews 2025 | Task Management

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Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

157 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Reporting

Task Status

Task Prioritization

Add Attachments

Task Categorization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Rebecca K.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

The G.O.A.T for project and portfolio management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a smart and powerful platform for project and portfolio management. It is a multipurpose program that allows us to manage everything under one roof. I like how it allows us to monitor the progress of our projects with ease. I like the ability to have sheets, dashboard and reports and being able to talk to one another and update in real time.

What is your favorite aspect of this product?

I like the ability to have everyone collaborate in one place to have these items talk to each other. The capability and ease of use that Smartsheet provides can truly help someone who is not fully efficient in Excel, reporting etc. The application has a very intuitive and friendly interface that makes it easy to learn and get started even for new beginners.

What do you dislike most about this product?

Sometimes, working with excel daily, some minor features does not translate seamlessly from one program to another. Apart from that I have nothing else to mention as a dislike about it.

What recommendations would you give to someone considering this product?

Smartsheet is a smart, solid and amazing platform for project and portfolio management. I recommend it.

Pros

Helps Innovate
Performance Enhancing
Caring
Saves Time

Ahmad S.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Good platform to empower teams to plan work

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

I can plan strategies for me and my team simple and flexible views to better organize your work Easily switch views from grid to lists and this is for you and all the team

What is your favorite aspect of this product?

I can organize my all work and teamwork make new files and plans and set very organized reminders they have easy to use a template that makes you work very fast and easily

What do you dislike most about this product?

So far it's amazing but it needs a bit of time to get used to it everything is working fine and smoothly it can be better by offering more free plans for the startups

What recommendations would you give to someone considering this product?

Smart sheet is good for your team, You can plan and organize tasks for your team It's good and there are better products in the market but you can start with it

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Effective Project Management Tool

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Categorization Ability to categorize tasks

List Tasks Display outstanding tasks

Due Dates Ability to track due dates of tasks

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Rebecca K.

The G.O.A.T for project and portfolio management.

Likeliness to Recommend

Pros

Ahmad S.

Good platform to empower teams to plan work

Likeliness to Recommend

Pros

Effective Project Management Tool

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Reporting

Task Status

Task Prioritization

Add Attachments

Task Categorization

List Tasks

Due Dates

Notifications

Add Notes

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support