What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Reporting

86

Task Status

86

Task Prioritization

86

Add Attachments

85

Task Categorization

85

List Tasks

85

Due Dates

85

Notifications

85

Add Notes

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

81

Vendor Support

80

Smartsheet Reviews

David G.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A smart tool for managing tasks and projects.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It's simple to plan and organize workflows,task and projects easily. This tool helps me to view status of work.

What is your favorite aspect of this product?

It's simple to collaborate with my teams through projects assigned to them. It's simple to manage tasks and projects in real-time. It's simple to track work progress quickly. This tool helps to increase productivity as it automates workflows and projects.

What do you dislike most about this product?

Been able to organize and manage tasks and projects smartly with this tool is awesome hence no drawback.

What recommendations would you give to someone considering this product?

It's one of an amazing tool that allows me to collaborate with my teams on projects and also manage task and project effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Antonio Jose P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Smartsheet is an excellent project management tool

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a dynamic work platform for businesses. Smartsheet is a renowned cloud-based work management tool that empowers businesses.It is unlike Easy Projects it is a cloud-based project portfolio management (PPM) tool for medium-sized and enterprise-level companies with teams on the move.

What is your favorite aspect of this product?

The capacity to automate tasks and information, as well as receive task updates. For a project manager, automation saves time by allowing for automated follow-up and updates. Except for business apps, which are simply a better GUI for sheets than viewing them individually, SmartSheet's main strength is that it does not require costly licensing for collaboration in most cases. This is why we chose SmartSheet over Monday.com and other similar services.

What do you dislike most about this product?

SmartSheet isn't really clever. Formula implementation isn't always done effectively, and it can be painful at times. Customers must pay for a pricey add-on in order to pivot data, which makes no sense. This ought to be included as a regular feature. On paper, the dashboard experience sounds fantastic, however SmartSheet dashboards aren't great, and the ability to view data isn't flexible or intuitive, resulting in a terrible user experience. It's not PowerBI or Table, and I don't expect it to be, but it should aspire to be more like those when it comes to data visualization.

What recommendations would you give to someone considering this product?

Smartsheet is an excellent tool for keeping departments and teams up to date on project and task status. While I wish it had more logic capabilities, the advantages far exceed any disadvantages. During the initial learning curve, I found the lessons, help pages, and convenience of contact with a live customer service professional to be really beneficial.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Nicole K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Software that has the potential to change the game

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

For dynamic work, Smartsheet is the platform of choice for businesses. Intelligent work management platform Smartsheet enables organizations to plan, execute and report on work at scale in real-time with the ProWorkflow Project Management Online difference - Simplified! Projects, tasks, time, and teamwork

What is your favorite aspect of this product?

In Smartsheet, I am able to consolidate and standardize all of our company templates and tools, which I appreciate and enjoy. Through the use of Smartsheet, I was able to create an extensive ERP system with a variety of modules and resources. Imagination is the only limit to what can be done. There are a lot of tools that we developed on our own and didn't optimize or share with other departments of the company. When it comes to consolidating my data, Smartsheet has helped me create a clearer picture of the company's future and how we might approach a more and more efficient structure in which the information itself is the focus as opposed to

What do you dislike most about this product?

Nothing! When it comes to delivering on its promises, Smartsheet excels. No shortage of tools and opportunities to implement them exist within it - with a little bit of innovation thrown in for good measure. It seems as if new tools are added almost weekly because the development team is responsive and creative. Still, it would be nice to have some of the more obscure Excel formulas included in the mix. Even Excel can't duplicate some formulas in Smartsheet, however, because of the database structure that's hidden under the hood of Smartsheet. Or perhaps conditional dropdown lists would be useful, where the column dropdowns reflect the result

What recommendations would you give to someone considering this product?

If you have a specific goal in mind, make sure you sketch it out and understand your toolkit options to get there. sheets, reports, dashboards, form builder, automations (there are so many! ), Gantt, cards and charts and attachments are just a few of them. It is possible to create amazing things using these.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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