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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

88

Portfolio Governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

umu k.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

My main work and project management tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

With its project management skills and spreadsheet versatility, Smartsheet gives users more control than traditional solutions.

What is your favorite aspect of this product?

The upgraded automation engine permits complex conditional logic operations, increasing efficiency.

What do you dislike most about this product?

Large datasets or project information may slow performance.

What recommendations would you give to someone considering this product?

Smartsheet is perfect for organizations and groups who seek a versatile project management application with modern automation and integration.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Ralf K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Smartsheet Dashboards: Track Progress in Real Time

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

What sets Smartsheet apart is its customizable dashboards. Users can create fully customized views by pulling in a wide variety of project data, including tasks, budgets, timelines, and more. The dashboard offers multiple widgets to visualize workloads, dependencies, statuses, and other metrics. Team members can easily see the project status without having to dig through reports. The data can be filtered or grouped in different ways within each widget.

What is your favorite aspect of this product?

Smartsheet's powerful dashboard capabilities make it easy for project managers to keep track of progress and maintain visibility. Smartsheet provides unparalleled visibility. As a project manager, I can easily monitor progress, identify issues, and address concerns. Dashboards save time by consolidating important information in one place. Live updates ensure team members are always up-to-date on task and assignment changes.

What do you dislike most about this product?

The layouts are functional, but not very attractive. However, in a project tracking tool, usability is more essential than aesthetics.

What recommendations would you give to someone considering this product?

Overall, Smartsheet's powerful dashboards provide significant value for any organization managing projects, workflows, or tasks. Smartsheet dashboards provide customized views of significant metrics, real-time updates, and transparent progress sharing across teams. They help project managers, team leads, and individual contributors stay aligned and informed. Smartsheet is an essential tool for any business or team focused on successful project delivery.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ciprian P.

  • Role: Operations
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Smartsheet is a Fit-for-Purpose tool!

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Easy to use, no license needed for users, even i they can update. You need a license only if you create new Sheets or Templates

What is your favorite aspect of this product?

Little to no learning curve for new users

What do you dislike most about this product?

A little more flexibility in choosing options in Reporting and creating "calculated" reporting capabilities

What recommendations would you give to someone considering this product?

Just start using it, you'll see results right away!

Pros

  • Trustworthy
  • Caring
  • Client Friendly Policies
  • Fair

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