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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

88

Portfolio Governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

Matt O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

I mostly liked the tracking ability for some

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

you can create and manage projects from start to finish, from planning and assigning tasks to monitoring and evaluating progress. You can also assign resources to each task and monitor the workload of each team member.

What is your favorite aspect of this product?

The tool provides you with a clear and detailed view of the progress of your project, allowing you to make informed decisions and adjust the way forward if necessary. You can also set milestones and deadlines to make sure your team is on track.

What do you dislike most about this product?

It's a costly piece of software to license and these days operates on a subsription basis, so not easy to buy outright. I'd like to see the 'good old days' when you bought a CD and owned the sotware for life!

What recommendations would you give to someone considering this product?

In short, it is a powerful tool that allows you to manage your projects effectively and ensure that they are on the path to success. In resource management, the aggregate cost is not able to assign properly, slightly complex in user experience, and need some customization in the interface. Software is cost-effective to compare other project management tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tara F.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Perfect tool, easy to use and at an excellent pric

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

It's different from other programs because it allows me to monitor agency goals, update my team and stakeholders on our progress, and strengthen dialogue amongst everyone involved in developing the Agency's long-term plan.

What is your favorite aspect of this product?

Smartsheet's flexibility in allowing me to tailor worksheets to my team's and my projects' unique requirements is one of my favorite features. I've made spreadsheets for keeping tabs on due dates, organizing creative resources, sifting through data, and plenty more. Because we can all update the same spreadsheet at once, the technology is also great for teamwork.

What do you dislike most about this product?

may be complicated for people who have never used a project management tool or a spreadsheet before. The layout is straightforward, but the sheer number of features may be overwhelming for first-time users.

What recommendations would you give to someone considering this product?

Smartsheet is a tool I use every day to handle projects, and I highly suggest it. I was able to improve my productivity and maintain my sanity in a high-stakes setting thanks to the platform's adaptability and real-time collaboration features.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Amos C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

We have increased visibility into project progress

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet enables us to create customized project workflows, automate repetitive tasks, and collaborate in real-time with team members, contractors, and clients, all on a single platform. With Smartsheet, we have increased visibility into project progress, ensuring that everyone is on the same page and deadlines are met.

What is your favorite aspect of this product?

Smartsheet's mobile app allows us to stay connected and updated on the go, which is crucial in the fast-paced construction industry.

What do you dislike most about this product?

Smartsheet can be quite costly, especially for smaller companies or those on a tight budget.

What recommendations would you give to someone considering this product?

I highly recommend Smartsheet to any construction company looking to streamline their project management processes and increase collaboration. While the pricing may be a bit steep, the benefits of increased efficiency, organization, and collaboration are well worth the investment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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